topic Speed and Connection in Get Support

Speed and Connection

Guimer46 — Mon, 08 Aug 2022 15:51:41 GMT

Connection is super slow. Is something wrong with the network?

softech — Mon, 08 Aug 2022 16:13:16 GMT

Where are you located? City and province?

Try to reboot your phone once

Try changing your Preferred network type to 3G Only and see if it works

Try to test the speed again in another places, maybe just a network/antenna issue at where you are at

If you have another phone, try to put your PM sim card in another phone and test it out again

BKNS27 — Mon, 08 Aug 2022 16:57:50 GMT

Telus could be working around your area and could be a temporary issue.

Check the outage map:

Timer — Mon, 08 Aug 2022 20:53:10 GMT

reset your network
and check APN Settings

and rebooting device.