topic Re: Payment in Get Support

Payment

loriheroux — Mon, 08 Aug 2022 14:44:42 GMT

The last 2 months I have been charged double payments. Any help?

Re: Payment

hairbag1 — Mon, 08 Aug 2022 14:47:13 GMT

Provide us a screen shot of latest payment history...edit out any personal info.

Re: Payment

Lux — Mon, 08 Aug 2022 14:59:53 GMT

You can reach out to a Customer Service Agent doing the following:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Payment

loriheroux — Mon, 08 Aug 2022 15:02:33 GMT

Re: Payment

Anonymous — Mon, 08 Aug 2022 15:06:09 GMT

@loriheroux- The payment history from your self serve PM account would be more useful. This looks like it is from you bank???

Re: Payment

hairbag1 — Mon, 08 Aug 2022 15:10:17 GMT

Re: Payment

loriheroux — Mon, 08 Aug 2022 15:11:02 GMT

Re: Payment

esjliv — Mon, 08 Aug 2022 15:15:07 GMT

What did you do last month when this happened? Did the 2nd charge go away, or you just paid it?

If extra funds you paid are not showing in your available funds area, and you only have 1 account with this card, the submit a ticket by either method provided by @Lux

edit spelling

Re: Payment

loriheroux — Mon, 08 Aug 2022 15:17:30 GMT

I just let it slide but now it’s happened again!

Re: Payment

Meow — Mon, 08 Aug 2022 15:41:10 GMT

Based on screenshots unless you paid twice by accident it could be PM glitch. To resolve this and get explanation, contact agent.

It will be NICE if you post what was the outcome of your double payments.

Re: Payment

Lux — Mon, 08 Aug 2022 15:44:14 GMT

@loriheroux Always get your money's worth 🙂

You should get contact an agent and try to get your last month's overpayment too.

Re: Payment

BKNS27 — Mon, 08 Aug 2022 16:43:32 GMT

@loriheroux

Either you clicked on payment twice or a glitch on the new website.

No worries, it will remain as a credit to pay for your next month bill or contact a CS_Agent for a refund but it may take up to 30 days for the refund.