topic Re: No service in Get Support

No service

BSD-70 — Sun, 31 Jul 2022 13:08:16 GMT

We are not getting service at home. Away from home we get service. Could growing trees be interfering with reception.

Yummy — Sun, 31 Jul 2022 13:12:11 GMT

Was that Always the case since you become PM customer?

How many signal bar lines do you have?

Yes, it is possible that some objects obstruct mobile signal. Unfortunate even if mobile phone is your only connection to the world.

esjliv — Sun, 31 Jul 2022 13:19:55 GMT

@BSD-70 - if this is a all of a sudden issue, try some troubleshooting to see if anything is improved:

restart your phone
toggle into and out of airplane mode
remove the SIM card and try it into another phone to see it if works
perform a Reset of the device's Network Settings
manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) does this help for services 'at home' ?

JL9 — Sun, 31 Jul 2022 19:48:37 GMT

You can also look up the telus outage map to see if there is anything going in around you currently

BSD-70 — Mon, 08 Aug 2022 14:53:58 GMT

My phone now goes between one bar and no service. Better than no service at all for 4 days.