topic Re: Out of data in Get Support

Out of data

Bradoconnell222 — Sun, 07 Aug 2022 20:50:04 GMT

Recieved text saying I was out of data by my account shows I have over 4g left

Re: Out of data

Timer — Sun, 07 Aug 2022 20:52:03 GMT

@Bradoconnell222

if your data is working then ignore those message.

Re: Out of data

Lux — Sun, 07 Aug 2022 20:52:20 GMT

As long as your Public Mobile account says you have data, you can ignore the text.

Re: Out of data

Advice — Sun, 07 Aug 2022 20:53:45 GMT

try using your data with out wi-fi to see if it works

Re: Out of data

hairbag1 — Sun, 07 Aug 2022 21:38:59 GMT

As long as it shows you still have available regular plan data, you can ignore that message.

Once you're outta plan data, if you have any bonus, promo or Holiday Give away data, they will take over until next regular renewal...or you buy a data add-on.

Re: Out of data

Korth — Sun, 07 Aug 2022 21:50:00 GMT

The 75% and 95% (and 100%) data usage warnings seem to only apply to data from the plan.

They seem to malfunction when you have more data available on add-ons. I'm guessing they're also inaccurate when more data is available on promo bonus(es), but I don't know firsthand.

If data is still working then data is still working. It's all prepaid at Public Mobile - you won't be (can't be) overcharged for overusage, when available data is all gone then you just get no more data until you (or your AutoPay) buy more data.

Re: Out of data

Bradoconnell222 — Sun, 07 Aug 2022 22:56:29 GMT

It's no longer working, I have no data can only use wifi, but when I log into my plan I still have over 4g left, I still 3 days til end of cycle.

Re: Out of data

Korth — Sun, 07 Aug 2022 23:21:23 GMT

@Bradoconnell222

Check your phone's data-tracking app for the last 30-days history ... you can see how much data has been used and which apps have been using it.

Restart the phone, of course. It can fix weird problems sometimes.

Re: Out of data

Timer — Sun, 07 Aug 2022 23:35:19 GMT

@Bradoconnell222

turn off device and tak out SIM card and reinsert back on. or tried SIM in other device.

also check the APN,

Re: Out of data

esjliv — Mon, 08 Aug 2022 02:33:29 GMT

@Bradoconnell222 wrote:
It's no longer working, I have no data can only use wifi, but when I log into my plan I still have over 4g left, I still 3 days til end of cycle.

@Bradoconnell222 - do you have a data limiter set on your device settings? If so, adjust or remove it so you can use more data.

Try your sim card into another phone to see if data works, if it does than it is something with your own device.

Try 1 or more of the below troubleshooting steps:

restarting your phone
toggle into / out of airplane mode
perform a reset of your device's network settings