topic Re: Cannot use the phone number in Get Support

Cannot use the phone number

pcmpaiva22 — Sun, 07 Aug 2022 20:48:51 GMT

I can't sign in my account. I've already register my new phone number but I can't use it. Could you help me please?

Re: Cannot use the phone number

Timer — Sun, 07 Aug 2022 20:51:06 GMT

tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

Edit: Trouble logging in? then do Reset Password

Re: Cannot use the phone number

Timer — Sun, 07 Aug 2022 20:54:10 GMT

@pcmpaiva22

call *611 what your status.

Re: Cannot use the phone number

BKNS27 — Sun, 07 Aug 2022 23:44:14 GMT

@pcmpaiva22

Was your account expired because you didn’t keep up with your payment?

Or you can remember your email address or password and can’t login on?

Try rebooting your phone by power off and wait 2 minutes then power the phone back on.

Re: Cannot use the phone number

esjliv — Mon, 08 Aug 2022 02:37:04 GMT

@pcmpaiva22 - we are all customers and members like you here. Always happy to try and help, but we have no access to your account. If you have created a self serve account and you are having issues logging in, try clearing your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well.

If the account is currently in suspended status you can also look into obtaining a voucher to make a payment through 611, see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some: https://publicmobile.ca/en/on/payment-voucher

You can submit a ticket here to: Create or forgot My Account email or password link

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

NOTE:

If you have been in nonpay/suspended status for over 90 days, then you lost your Public Mobile account, phone number, and access to self serve.