topic Re: charged three times in Get Support

charged three times

Alyeed — Sun, 07 Aug 2022 14:03:35 GMT

why is 611 saying I owe double the amount I just paid. I had to stop my auto payments don't trust Public Mobile

Re: charged three times

softech — Sun, 07 Aug 2022 14:08:22 GMT

@Alyeed See it to believe.

Also check Payment history and check all the transactions in the past couple months

If you are unsure why you owe that or why some charges are there, post us screenshots and we will help

Re: charged three times

darlicious — Sun, 07 Aug 2022 14:08:26 GMT

@Alyeed

Can you post a screenshot without any personal info? The new self serve is very glitchy.

Re: charged three times

Yummy — Sun, 07 Aug 2022 14:19:25 GMT

Could you post screenshot from your PM account and credit card showing triple charge, please.

Kind of difficult to believe there is such a glitch in PM system.

Re: charged three times

hairbag1 — Sun, 07 Aug 2022 14:34:33 GMT

Have you recently changed / upgraded to a different plan ?

After you receive suggestions as above, it's a good idea to try them out AND provide feedback to those who are trying to assist you.

Re: charged three times

Yummy — Sun, 07 Aug 2022 15:08:02 GMT

@hairbag1 wrote:
Have you recently changed / upgraded to a different plan ?
After you receive suggestions as above, it's a good idea to try them out AND provide feedback to those who are trying to assist you.

Unfortunately we very, very rarely hear of outcome on our advises or contacts with the agent.

When somebody suggest something it will be nice to hear back if that advice actually lead to resolution or nor or what other step(s) person in need took to resolve issue(s).