topic Re: Email issues in Get Support

Email issues

Devasaur24 — Sun, 07 Aug 2022 13:30:43 GMT

My email for self serve was deactivated and I have been trying for some time to get the email changed but I never seem to get contacted.

is there a direct number we can call or a easier way to speak to an agent besides submit a ticket and hope that we eventually get a response?

softech — Sun, 07 Aug 2022 13:35:19 GMT

@Devasaur24 For email change on My Account, you cannot do it yourself, you have to ask PM Support to change it for you.

if you have trouble with Method 1 below, you can use direct message with Method 2 below

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

esjliv — Sun, 07 Aug 2022 13:40:50 GMT

@Devasaur24 - do you mean public mobile deactivated your email, or you are no longer using that email provider services any longer?

NOTE:

If you have been in nonpay/suspended status for over 90 days, then you lost your Public Mobile account, phone number, and access to self serve.

Otherwise as @softech posted only CSA can reset an email on a current account.

You may also submit a ticket here for that purpose: Create or forgot My Account email or password link

computergeek541 — Sun, 07 Aug 2022 14:03:36 GMT

Sorry, but there is no phone number to call for service. A ticket is the only method.