topic Getting refund in Get Support

Getting refund

Satindra — Tue, 04 Jan 2022 19:40:14 GMT

2 months passed since I switched from Publicmobile to another carrier. A full one month's credit to be refunded as promised by Public mobile. This is very unfortunate. It damages Public mobile's credibility

Re: Getting refund

Luddite — Fri, 13 May 2016 00:30:07 GMT

PM is a prepaid service so there can be no refunds. Who promised you one?

Re: Getting refund

makkahn28 — Fri, 13 May 2016 01:30:03 GMT

Hi. Yes, I'm surprised as well.

PM is a Prepaid Carrier, Prepaid never do refunds.

Whoever told you must have been in error, unless PM higher ups gave the Green light.

Hopefully you enjoy your services with your new carrier

Re: Getting refund

7789849803 — Fri, 13 May 2016 01:31:38 GMT

@Satindra Prepaid carriers never give credit back, especially not if you're porting your number out. You must be mistaken.

Re: Getting refund

Satindra — Fri, 13 May 2016 01:51:24 GMT

Hello Satindra,
Thank you for your reply and I will be glad to give you an update.

However, looking through your account details and I saw that account was deactivated on March 8th due to the port-out of your phone number

n order to do the refund, the account needs to be active because the department in charge transfer the funds from the account to the credit card. In that case, they didn’t had the time to treat the demand or process the refund.

I am truly sorry for all the inconveniences.

If you have other questions, don’t hesitate to join our online Community today and get the help you need; or help your peers and get some rewards.

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Re: Getting refund

samgabbay — Fri, 13 May 2016 01:51:54 GMT

Might want to speak to the Higher-Ups

Re: Getting refund

jairolevi — Fri, 13 May 2016 09:41:40 GMT

Hello @Satindra

The way I understand that email is this:

The account has been deactivated.
In order to do a refund the account must be active
Since the account is deactivated because of the port out, then they can't do a refund.

Im just curious, what made you decide to go to another company?

I am not trying to convince you of anything, I am just a user as you, I am just curious.

Thank you,

Re: Getting refund

Jeremy_M — Fri, 13 May 2016 13:07:54 GMT

Hello @Satindra,

I'm so sorry to hear that you're leaving us. As the others have mentioned is there a particular reason as to why you're leaving us?

I also wanted to top-off on the other comments in this thread and let you know that Public Mobile does not offer any refunds as stated in our service terms -Click here to view

Again, truly sorry to hear that you're leaving us. If you can share your experience with us to improve our services it would be greatly appreciated 🙂

Cheers,

Jeremy

Re: Getting refund

7789849803 — Fri, 13 May 2016 14:39:57 GMT

@Jeremy_M I'm concerned about the text of the email that @Satindra has shared on this thread. PM staff seems to be indicating in their emails that refunds are an option, which is directly in conflict with the no refunds policy as has always been stated in this community (and as you just said, the service terms also back this up). Would you please take steps to ensure that email customers are not misinformed again in the future?

Re: Getting refund

Jeremy_M — Fri, 13 May 2016 15:24:29 GMT

@7789849803

I agree 100%, I've addressed this with the team this morning:)

Re: Getting refund

7789849803 — Fri, 13 May 2016 18:05:12 GMT

Awesome - thanks for the response, @Jeremy_M!

Re: Getting refund

Jencho — Thu, 14 Dec 2017 13:39:25 GMT

Why is it taking 8 days to port a telephone number?

I have email moderator, the answer I have received is still looking into it.

Re: Getting refund

stonechucker — Thu, 14 Dec 2017 14:09:33 GMT

Are you porting in from a landline or VoIP service? These will take longer than cellular phone ports.

If you've already contacted the moderators via private message (it's the only way), they will get to you in turn, as it's all handled first come, first serve.