topic Re: How do I get my account number in Get Support

How do I get my account number

Rose14 — Sun, 07 Aug 2022 01:10:41 GMT

Re: How do I get my account number

MrSpock — Sun, 07 Aug 2022 01:18:45 GMT

@Rose14 hi sign into your self serve account and go to profile , you will see it in there

Re: How do I get my account number

NDesai — Sun, 07 Aug 2022 01:28:46 GMT

@Rose14

Finding Your Account NumberTo find your Public Mobile account number:

Sign in to My Account
Select ‘Profile’
You can view your Account Number in the My Account Info section. Please note that for privacy reasons the information is masked except the last 4-digits. You can view the whole Account Number by tapping on the symbol to the right.
From here, your 14-digit account number can be found in the top right corner.

If you don’t have access to My Account, please click here to start a conversation with our virtual assistant SIMon to submit a ticket to our Customer Support Agents.

https://www.publicmobile.ca/en/bc/get-help/articles/finding-your-account-number

Re: How do I get my account number

computergeek541 — Sun, 07 Aug 2022 02:06:22 GMT

@Rose14

Much of the time when someone asks for an account number, it's because the perosn is thinking about porting/transferring a phone number to anohter carrier. If that's the case, are there any issues or questions that you have with your current Public Mobile service?

Re: How do I get my account number

Korth — Sun, 07 Aug 2022 06:05:39 GMT

@computergeek541 wrote:
@Rose14

Much of the time when someone asks for an account number, it's because the perosn is thinking about porting/transferring a phone number to anohter carrier. If that's the case, are there any issues or questions that you have with your current Public Mobile service?

I find that people often register and activate their new account, setup AutoPay, then never bother to login Self-Serve. Until - months or years later when AutoPay fails, their credit card expired, etc - they need to get back in and can't remember the email or password they used, no longer have access to whatever device they logged into it before.

The only way to get your Self-Serve account number at this point is through the CSAs.

https://publicmobile.ca/en/on/chatbot

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How do I get my account number

JL9 — Sun, 07 Aug 2022 05:58:29 GMT

lol agreed - this happens a ton, and many time is a chain reaction of headaches.

Re: How do I get my account number

darlicious — Sun, 07 Aug 2022 11:09:45 GMT

@Rose14

You can also find it in the "Sent to:" portion of your welcome email. Put "Public Mobile" in your email's search box and you should be able to pull it up.

Re: How do I get my account number

computergeek541 — Sun, 07 Aug 2022 12:07:24 GMT