topic Re: I paid rwice in Get Support

I paid twice

KevinL234 — Fri, 05 Aug 2022 17:58:12 GMT

Hello I paid twice so I waited for the next month to pay

the public mobile website changed its interface

And now the funds are not in there anymore

Robbed much?

Re: I paid twice

JL9 — Fri, 05 Aug 2022 18:06:47 GMT

You should be able to pull up your transaction history and if 2 payments came out but there was no available balance after the self serve change you can connect with a CSA who can resolve that for you.

Re: I paid twice

Timer — Fri, 05 Aug 2022 18:45:26 GMT

@KevinL234

go to your account do you that amount at Available Fund then ok keep it for next cycle will be taken from there automatically.

not see it then contact to support team by CS_Agent.

Re: I paid twice

KevinL234 — Fri, 05 Aug 2022 19:59:00 GMT

I did keep it for the next cycle then then website did a makeover and now the balance is at 0$

my bank statements says I paid twice and the old website of public had 40$ in account then all of a sudden new website

Re: I paid twice

hTideGnow — Fri, 05 Aug 2022 20:09:18 GMT

Hi @KevinL234 login to My Account, check the Payment History page. Does it show lines about how $40 were used? Maybe it was used in the renewal??

Re: I paid twice

esjliv — Fri, 05 Aug 2022 20:10:28 GMT

@KevinL234 wrote:
Hello I paid twice so I waited for the next month to pay
the public mobile website changed its interface
And now the funds are not in there anymore
Robbed much?

@KevinL234 - did you pass your renewal and those funds were used to pay for your next cycle?

If not, check your payment history, here: https://selfserve.publicmobile.ca/en/account/payment/payment-history

Your Available Funds should have transferred over seamlessly to the new upgraded system, mine did.

If you still cannot see where the funds have gone, submit a ticket with CSA to ask them about it.

Methods to submit tickets to Public Mobile Customer Support Agents (CSA) found here:
https://www.publicmobile.ca/en/ns/get-help/articles/contact-an-agent

Re: I paid twice

KevinL234 — Fri, 05 Aug 2022 20:25:11 GMT

It wasn’t because it’s in two days

Re: I paid twice

hTideGnow — Fri, 05 Aug 2022 20:26:46 GMT

@KevinL234 check the Payment History first

If there is no lines about how the $40 were used, open ticket with CS agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I paid twice

esjliv — Fri, 05 Aug 2022 20:32:54 GMT

@KevinL234 wrote:
It wasn’t because it’s in two days

If you don't see the extra funds used up anywhere in your details history, call 611 from your device to check the balance. Maybe My Account is just being finicky and not actually showing it..., I dunno, possible?

Re: I paid twice

KevinL234 — Fri, 05 Aug 2022 22:18:11 GMT

I did with CS but the verification of account ask too many question and it’s too precise on the dates it asked for so I failed

Re: I paid twice

KevinL234 — Fri, 05 Aug 2022 22:18:19 GMT

I’ll try

Re: I paid twice

KevinL234 — Fri, 05 Aug 2022 22:21:40 GMT

Ah.balance is 0

I paid rwice

KevinL234 — Sat, 06 Aug 2022 18:50:56 GMT

See look what happened here the 40 is missing when I accidentally paid rwice

Re: I paid rwice

softech — Sat, 06 Aug 2022 18:54:09 GMT

@KevinL234 it should be there in the Available Fund in My Account. It can stay there for next renewal

Re: I paid rwice

softech — Sat, 06 Aug 2022 18:54:40 GMT

@KevinL234 but you have a charge back. Check your credit card account

Re: I paid rwice

softech — Sat, 06 Aug 2022 19:01:01 GMT

@KevinL234 you have multiple posts already. It said chargeback, I think it went back to yiur credit card or the 2nd charge was never there, maybe just a pending charge

https://productioncommunity.publicmobile.ca/t5/Get-Support/I-paid-rwice/m-p/856735/highlight/true#M580063

Re: I paid rwice

KevinL234 — Sat, 06 Aug 2022 19:52:31 GMT

Why would it reverse? I paid twice officially it should of stayed in my account I didn’t request a refund and plus you don’t give refunds

Re: I paid rwice

softech — Sat, 06 Aug 2022 19:56:00 GMT

@KevinL234 I had a feeling it night be a charge that got declined by the credit card. But it's shows clearly that it was a charge back at the end , the Availablr Fund changed from $40 back to $0

For details of the chaegeback, please open ticket and discuss that with PM support

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there