topic Re: Phone not working in Get Support

Phone not working

micmoor1953 — Thu, 04 Aug 2022 16:23:41 GMT

My phone keeps saying I’m out of minutes but I have unlimited calls please fix no phone is really annoying

Re: Phone not working

darlicious — Thu, 04 Aug 2022 16:28:52 GMT

@micmoor1953

Power off your phone for 10 minutes. If you can put your sim in another phone and make a call even better....otherwise after 10 minutes power it back on and manually dial a frequently called contact. This common glitch for new users should fix itself.

Re: Phone not working

computergeek541 — Thu, 04 Aug 2022 19:36:12 GMT

no new information provided in this post

Re: Phone not working

esjliv — Sat, 06 Aug 2022 22:29:21 GMT

@micmoor1953 yes, it is annoying, has the message gone away?

If calls are not going through, try toggling into/out of airplane mode, or remove your sim card then reinsert it.

I would also perform a reset of the network settings.

If the calls you are making are still going through, then ignore that message you are receiving. This message should go away on its own.

If issues persist (if it goes longer then over a period of a few cycles), submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent