topic Re: Top up to the wrong number using 611 in Get Support

Top up to the wrong number using 611

sevepozzo — Thu, 04 Aug 2022 18:56:24 GMT

I bought a Public Mobile sim card and had the phone number changed a month ago.

When I top up my phone using the 611, it actually topped up the phone number that is not in use.

Could I have some help to get the 10$ on the wong number on my actual number, please?

Thank you

dabr — Thu, 04 Aug 2022 19:01:16 GMT

@sevepozzo Are you sure the number change did go into effect and you were able to actually use the new number?

I think you'd have to submit a ticket to customer support and ask for assistance. Here's a link to the chatbot: https://www.publicmobile.ca/en/on/get-help

Timer — Thu, 04 Aug 2022 19:01:54 GMT

contact to support team by private message CS_Agent

sevepozzo — Thu, 04 Aug 2022 19:08:14 GMT

i dont know why I always forget the ticket system. Thanks!

sevepozzo — Thu, 04 Aug 2022 19:08:23 GMT

thank you

esjliv — Sat, 06 Aug 2022 21:14:22 GMT

I don't get how that even happened @sevepozzo . I think this is the first time I have heard of this happening.

Did you call from the public mobile device using 611? If so, how did it go to a different account?