topic Re: US talk/text roaming plan in Get Support

Add on not workinh

HeidiHorner — Fri, 29 Jul 2022 06:03:56 GMT

Hello, I have had so many problems with my account lately. Right now I couldn’t sign in to the lounge and had to make up a new sign on with another email.

but the big problem is that I added on a talk/text US plan and I have not been able to get any service or anything?????

the email associated with the account is xxxxxxxxxxxxxxxxx

US talk/text roaming plan

HeidiHorner — Wed, 27 Jul 2022 19:02:23 GMT

My talk/text roaming plan not working. I have no service anywhere. Any ideas why?

Re: US talk/text roaming plan

Yummy — Wed, 27 Jul 2022 19:05:57 GMT

Do you actually see that US add-on on your account?

Did you activate roaming?

Try to manually connect to AT&T or T-Mobile., whatever is available there. Do not be disappointed if it is not working as US is shutting down 3G so who knows if it works in your area.

Re: Add on not workinh

softech — Wed, 27 Jul 2022 21:50:46 GMT

@HeidiHorner

which city and state you are at now?

try to manually connect to T-Mobile from the network selection page on your phone. Do not leave it with automatic. T-Mobile has the 2G network in many states and hope that works

Re: US talk/text roaming plan

esjliv — Thu, 28 Jul 2022 00:05:40 GMT

@HeidiHorner - Roaming addons are for use only whilst you are in the USA. Just checking, you are in the USA, right?

If so, and you see the Roaming addon listed in your self serve account, then try restarting your phone or perform a reset of your device's network settings.

Get Help Article and Roaming and things for reference:

https://www.publicmobile.ca/en/bc/get-help/articles/us-roaming#:~:text=Troubleshooting%20U.S.%20Roaming%20Add%2DOns

If you do not see the Roaming addon listed in self serve, but the Available Funds are still showing the $'s you added, then go back to add the Roaming addon you want to purchase onto your account.