topic Re: My phone is not working in Get Support

My phone is not working

bdostatnia — Sun, 07 Aug 2022 00:09:04 GMT

I cannot make or receive phone calls, and was getting a message that I haven’t paid my bill. Looking at my account online, my plan is active and I paid my bill (also autopay is active). Please help? Thank you.

Re: My phone is not working

Lux — Sat, 06 Aug 2022 19:28:33 GMT

Try restarting your device.

If you think it's a problem with Public Mobile, you can contact

https://publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: My phone is not working

esjliv — Sat, 06 Aug 2022 19:30:01 GMT

@bdostatnia where are you getting this message about not paying your bill?

Active, good.

Autopay, good.

But not in/out calling, not good.

Try 1 or more of the below for your calling issue:

restarting your phone
toggle into / out of airplane mode
remove and reinsert your sim card
perform a reset of your network settings
try your sim card into another compatible device see if calling works

Re: My phone is not working

darlicious — Sat, 06 Aug 2022 22:07:10 GMT

@bdostatnia

Can you be more specific about the message you are recieving? And where? When you try to make a call? When you call 611? What is your plan?

Re: My phone is not working

BKNS27 — Sat, 06 Aug 2022 23:24:43 GMT

@bdostatnia

There could be a Telus outage in your area.

Check map of your area:

https://istheservicedowncanada.com/status/telus/map

Re: My phone is not working

computergeek541 — Sun, 07 Aug 2022 05:25:56 GMT

@Timer The same thing was said 10 hours earlier. Please try to stop repeating others.

Re: My phone is not working

Timer — Sun, 07 Aug 2022 05:38:19 GMT

@computergeek541

ok.😞