topic Re: Data consumption information in Get Support

Data consumption information

Hammer1964 — Sat, 06 Aug 2022 12:22:28 GMT

How can you get an accurate account of your data consumption. When I check my account my data consumption it has not changed in a week.

Thanks for your help.

Cheers

esjliv — Sat, 06 Aug 2022 12:43:12 GMT

@Hammer1964 - the snapshot of data usage is not quite working correctly right now.

Choose your date filters and then 'download' your usage from your My Account: https://selfserve.publicmobile.ca/en/account/plan/usage-details

Note, there is normally a 6-12 hour delay when showing data usage in the details list. So anything from yesterday should show up today.

But, your overview of what is left should be most accurate, show here:

softech — Fri, 21 Oct 2022 07:25:08 GMT

@Hammer1964 this is likely a problem with browser cache

Try to login to My Account again with Incognito mode , or try on a completely different browser (Edge/Firefox/Chrome)

and if the number still the same, click Refresh
https://selfserve.publicmobile.ca/en/account/overview

Hammer1964 — Sat, 06 Aug 2022 13:52:26 GMT

Thank you

Hammer1964 — Sat, 06 Aug 2022 13:53:54 GMT

Thank you