topic Re: Transfer in Get Support

Transfer

LoveYou — Sat, 06 Aug 2022 04:48:36 GMT

not works anything, is issue transfers

Re: Transfer

darlicious — Sat, 06 Aug 2022 05:28:26 GMT

@LoveYou

Did you just activate and port your number in? Do you have any service on the pm sim card? Text? Calls? Data? In/out?

Re: Transfer

softech — Sat, 06 Aug 2022 05:51:52 GMT

@LoveYou you just activated and requested phone number transfer?

First try to reseat your sim card (power off the phone, take the sim card out for a minute before putting it back and power up the phone)

If it still does not work, check if there is any error showing on top of the phone status bars

If you see it connected to PM network with signal bars, then try to make outgoing call and see if it works

If you do not see it not connecting to PM network , or with error like "Sim not provisioned", "No Sim card", "no network", it could be a provisioning issue. You will likely need to open ticket with PM Support and have them to confirm the sim card provisioning was done properly

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Transfer

LoveYou — Sat, 06 Aug 2022 05:53:57 GMT

transfer from rogers,

no service

Re: Transfer

Timer — Sat, 06 Aug 2022 05:56:45 GMT

@LoveYou

ensure that you have received a validation SMS text from your previous service provider, and that you have followed the instructions in the message within 90 minutes to approve the number transfer.
Your old SIM card must be inside your device and your account with your previous provider must still be active so you can receive and respond to the SMS and authorize the request. Please do not replace your old SIM card with your Public SIM until you have responded to this message SMS reply YES
To given the approval to transfer your old number to new provider.

Re: Transfer

darlicious — Sat, 06 Aug 2022 06:01:28 GMT

@LoveYou

Did you reply YES to the porting authorization text? If no then in this case that is good. Put your Rogers sin card back in your phone and it should still work. Use it for service until morning when you will be able to message with customer support. They will provision your pm sim card to your account. Once that is working they will reinitiate your port request. Contact customer support now and wait for a message in the morning after 6am eastern.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Transfer

LoveYou — Sat, 06 Aug 2022 06:11:31 GMT

not showing error

Re: Transfer

LoveYou — Sat, 06 Aug 2022 06:12:37 GMT

my rogers still active, which SMS not see it

Re: Transfer

LoveYou — Sat, 06 Aug 2022 06:15:16 GMT

oh i have to put back rogers sim

Re: Transfer

LoveYou — Sat, 06 Aug 2022 06:17:29 GMT

after put yes and what

Re: Transfer

darlicious — Sat, 06 Aug 2022 06:18:07 GMT

@LoveYou

Dont reply to the text...this is lucky for you. Keep the the Rogers sim card in your phone so you have service. Once customer support fixes your pm sim card you can start the port over again.

Re: Transfer

LoveYou — Sat, 06 Aug 2022 06:19:34 GMT

i did it put yes

Re: Transfer

LoveYou — Sat, 06 Aug 2022 06:21:24 GMT

rogers not working

Re: Transfer

darlicious — Sat, 06 Aug 2022 06:27:58 GMT

@LoveYou

If its been more than 90 minutes since you recieved it its too late anyways. You don't want the port to complete tonight or you will have no service at all. You have 2 separate issues.

You didn't reply YES to the PAT (porting authorization text) within 90 minutes so your port failed. Normally a bad thing but good because if it did complete it would have ported to your sim card which isn't working.
Your pm sim card didn't provision to your account. So you have no service on it. Only customer support can fix it.

Re: Transfer

LoveYou — Sat, 06 Aug 2022 06:32:21 GMT

i did it put yes before 39m ago and agian 20m ago

rogers not working

Re: Transfer

LoveYou — Sat, 06 Aug 2022 06:32:39 GMT

2 yes

Re: Transfer

softech — Sat, 06 Aug 2022 06:33:46 GMT

@LoveYou yes, it is a sim provisioning issue. Open ticket with PM Support as advised on my post above. It is an easy fix for them, except it is late now, likely it will be in the morning for them to resolve it

Re: Transfer

LoveYou — Sat, 06 Aug 2022 07:33:02 GMT

put public mobile sim i see signal bars

Re: Transfer

darlicious — Sat, 06 Aug 2022 06:38:42 GMT

@LoveYou

Check your settings. >>Mobile networks>>Public Mobile....can you connect?

Re: Transfer

LoveYou — Sat, 06 Aug 2022 06:41:58 GMT

i connect