topic Re: SIM card in Get Support

SIM card

Paiton_g19 — Fri, 05 Aug 2022 22:40:54 GMT

Keeps saying my sim card is invalid

Re: SIM card

Timer — Fri, 05 Aug 2022 22:41:49 GMT

@Paiton_g19

you did new activated.

Re: SIM card

Paiton_g19 — Fri, 05 Aug 2022 22:43:16 GMT

I’m trying

Re: SIM card

Timer — Fri, 05 Aug 2022 22:44:57 GMT

@Paiton_g19

tried use browser from computer, clear cache and cookies and use one page inPrivate mode.

Re: SIM card

BKNS27 — Fri, 05 Aug 2022 23:33:06 GMT

Once you activated your SIM and create a new account. You need to reboot your phone by powering it off then back on.

If you just purchased the phone privately then the phone is locked by Ian other carrier. You need to contact that carrier to have it unlocked.

Re: SIM card

Korth — Sat, 06 Aug 2022 00:19:41 GMT

Classic "Invalid SIM" and "SIM not supported" messages almost always mean the phone is locked. By whatever carrier originally sold the phone brand new out of the box.

Such a phone will only work with SIM cards issued by that carrier. Unless they unlock it or you buy an unlock for it.

If the phone was locked by Telus or Koodo then Public Mobile can unlock it, I think.

Re: SIM card

hTideGnow — Sat, 06 Aug 2022 01:20:26 GMT

HI @Paiton_g19 you just activating a new account with PM?

Which provider you were with before? was that phone used on your old provider without problem?

Did you try to put your PM sim card in another phone just to test?

Re: SIM card

esjliv — Sat, 06 Aug 2022 02:40:59 GMT

@Paiton_g19 - did you complete the SIM card activation process? It can be found online here: https://publicmobile.ca/en/on/portal/activation

Once this is completed and you paid for a new plan, insert the SIM card and restart your phone.

If you have any issues, can you try your SIM card into another compatible device to see if services work?

If services still do not work, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent