topic Re: I don't receive the reset password email in Get Support

I don't receive the reset password email

oswaldpinto — Fri, 05 Aug 2022 22:21:21 GMT

Hi, I just finished my first month with public mobile and want to setup payment. I am unable to login to my account. I tried to reset the password for my email but did not receive the code. I used my phone number and reset the password but I don't know what email is is associating with. Plz help!

Re: I don't receive the reset password email

Timer — Fri, 05 Aug 2022 22:41:07 GMT

@oswaldpinto

~~tried use browser from computer, clear cache and cookies and use one page inPrivate mode,~~

@computergeek541 fix it, thanks.

Edit: contact to support team by CS_Agent to change email.

Re: I don't receive the reset password email

RossN — Fri, 05 Aug 2022 22:31:52 GMT

@oswaldpinto

Hi if your not sure of email or want to set up a new one you need to contact a customer service agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type request email password change

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

View solution in original post

Re: I don't receive the reset password email

computergeek541 — Fri, 05 Aug 2022 22:34:40 GMT

@Timer wrote:
@oswaldpinto
tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

The customer doesn't know which e-mal address was used. Clearing cache, clearing cookies and using InPrivate/incognito mode won't help with that.

@oswaldpinto

If you have a vague idea of which e-mail address was used. go into that e-mail account and look for an e-mail message sent to you by Public Mobile after activation. That will confirm for you which address was used at least.