topic Re: Phone won’t call or text in Get Support

Phone won’t call or text

gvickery — Fri, 05 Aug 2022 15:52:56 GMT

My phone won’t let me call or receive calls or text out or receive texts…

something on your end… sim card? or something else… account is still active…

i tried it in another iphone and still won’t work.

thank you…

Re: Phone won’t call or text

esjliv — Fri, 05 Aug 2022 21:12:25 GMT

@gvickery - account is active, that's good.

Has any services worked at any point? Trying the SIM in the phone is a good test.

Check for outages in your area:

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

If still issues, submit a ticket to CSA.

Methods to submit tickets to Public Mobile Customer Support Agents (CSA) found here:
https://www.publicmobile.ca/en/ns/get-help/articles/contact-an-agent

Re: Phone won’t call or text

BKNS27 — Fri, 05 Aug 2022 23:11:06 GMT

@gvickery

Did you just ported your old number to PM?

If so, you need to reply to the text confirming you are porting over to PM with the old SIM in your phone.

If it is an old account, try rebooting your phone by powering off the phone then back on. There also might be an outage in your area. Check outage map:

https://istheservicedowncanada.com/status/telus/map