topic Re: Account setup in Get Support

Account setup

Ghxst44 — Fri, 05 Aug 2022 22:07:59 GMT

So I would be able to sign in my account before with a email now it doesn’t let me sign in? How do I make an account with the phone number I got from the retailer and also make a SIM pin? What is the default sim pin to enter

Re: Account setup

Timer — Fri, 05 Aug 2022 19:02:45 GMT

@Ghxst44

Create a Self-Serve account (publicmobile.ca)

Re: Account setup

softech — Fri, 05 Aug 2022 19:33:02 GMT

@Ghxst44 do you still have PM service on your phone now? or you have not been able to use it for some time? if your service has been out for 90 days, then your account would been closed.

if you still have the service with PM now and just not able to login, open ticket with PM support

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Account setup

CountyDownIeUk — Fri, 05 Aug 2022 19:36:52 GMT

@Ghxst44

If you activated at a retail location and want to create a My Account, you’ll first create a Community account by clicking here, then enlist the help of a Customer Support Agent to get your My Account set up. To contact a Customer Support Agent, submit a ticket through SIMon.

OR First create a Community account then....email a CSA here.

Your are in an old regime and took too long to complete your account...and the option is no longer here...so the CSA route is the only way, right now.

Re: Account setup

Ghxst44 — Fri, 05 Aug 2022 19:43:47 GMT

The thing is I did make a login with email about 2 months ago but now it is saying wrong information. I still have the phone and everything just can’t login anymore. I submitted the ticket how long would it take for them to reply ?

Re: Account setup

Ghxst44 — Fri, 05 Aug 2022 19:44:48 GMT

I still have the phone and am using it right now. I just want to add a SIM pin and have a login access online. I use to be able to sign in don’t know what happened if they updated there services.

Re: Account setup

softech — Fri, 05 Aug 2022 19:47:13 GMT

@Ghxst44 you can try to the Reset Password link there and put in your email. If you are unable to reset password yourself, open ticket with PM support and they can help. Check the 2 ways to open ticket from my post above

Re: Account setup

Ghxst44 — Fri, 05 Aug 2022 19:56:13 GMT

It lets me reset the password by resetting it using phone number method but still doesn’t let me log in because I don’t know the username.I made the username a email but that email is no longer working. Idk what the issue is. I submitted the tickets already don’t know how long they take to reply.

Re: Account setup

computergeek541 — Fri, 05 Aug 2022 22:09:52 GMT

@Timer wrote:
@Ghxst44
Create a Self-Serve account (publicmobile.ca)

In this situation, the customer wouldn't create a new Serve Serve account because the customer already has one.

Re: Account setup

computergeek541 — Fri, 05 Aug 2022 22:12:15 GMT

@Ghxst44 wrote:
It lets me reset the password by resetting it using phone number method but still doesn’t let me log in because I don’t know the username.I made the username a email but that email is no longer working. Idk what the issue is. I submitted the tickets already don’t know how long they take to reply.

Thej Self Serve username is always an e-mail address, so there's no choice to make it anything but that. If you can't figure out which e-mail address is used, all you can do is wait for a customer support agent. They should get to you within a few hours in most cases, but sometimes, it can take longer.