topic Re: Activation and linking to my iphone? in Get Support

Activation and linking to my iphone?

stanctsai — Fri, 05 Aug 2022 16:03:32 GMT

In my setup | cellullar | add a plan | how do I enter the following questions:

- what is activation code and where can I find it?

- Is PM's SM-DP + Address = "sp.mb.com"

- What is my confirmation code?

Currently I get use the cell phone only

Thanks for your answers in advance

Re: Activation and linking to my iphone?

CountyDownIeUk — Fri, 05 Aug 2022 16:10:18 GMT

The only codes I see in the ACTIVATION PROCESS is

Promo code

Referral code

On my iPhone xr

sp.mb.com works.

So...data and texting does not work??

Re: Activation and linking to my iphone?

CountyDownIeUk — Fri, 05 Aug 2022 16:13:12 GMT

oooops. I see what you mean now!!!

I have never touched that or been there.

Check here...does this apply to you??

Re: Activation and linking to my iphone?

CountyDownIeUk — Fri, 05 Aug 2022 16:17:47 GMT

I don't think it applies to you unless you have 2 plans on one phone and 1 SIM is an E SIM.

Re: Activation and linking to my iphone?

Timer — Fri, 05 Aug 2022 19:33:04 GMT

@stanctsai

How to Reset Network Settings and check ,APN Settings

and rebooting device.

Re: Activation and linking to my iphone?

esjliv — Fri, 05 Aug 2022 20:40:02 GMT

@stanctsai wrote:
In my setup | cellullar | add a plan | how do I enter the following questions:
- what is activation code and where can I find it?
- Is PM's SM-DP + Address = "sp.mb.com"
- What is my confirmation code?
Currently I get use the cell phone only
Thanks for your answers in advance

@stanctsai - I don't fully understand what you are asking...does it have anything to do with an ESIM? If so, public mobile does not support ESIMs currently.

Did you active a Public Mobile SIM Card? If not, you can obtain one an activate it online here: Activate Your SIM Card Online | Public Mobile

Make sure to restart your phone after activation, and not a bad idea to perform a reset of your network settings on your iphone.

If you are activating with a new number, and there is a previous number connected to your iphone, make sure to deregister the old number, and set up the new one.

Re: Activation and linking to my iphone?

hTideGnow — Fri, 05 Aug 2022 20:45:44 GMT

@stanctsai PM does not take eSIm, so, you are on yhe wrong page on the device.

Get a physical SIM and activate via https://publicmobile.ca/en/on/portal/activation

But if you are existing customers, you cannot convert your physical sim into eSIm

If you loss your sim card, you need to get a replacement from store and login to My Account and Dewhurst Change Sim card