topic Re: Signing in in Get Support

Signing in

Msbaseball1 — Fri, 05 Aug 2022 16:14:24 GMT

I’m trying to pay my husbands account but I’m not receiving a security code

Re: Signing in

CountyDownIeUk — Fri, 05 Aug 2022 16:16:25 GMT

Second factor?? Text would go to his phone.

Does it offer to send an email to his email account instead of a text?

Re: Signing in

Msbaseball1 — Fri, 05 Aug 2022 16:17:10 GMT

It’s only giving me email option. I can’t find it in any emails

Re: Signing in

Msbaseball1 — Fri, 05 Aug 2022 16:19:16 GMT

I think it’s an old email address

Re: Signing in

CountyDownIeUk — Fri, 05 Aug 2022 16:19:54 GMT

The code would be sent to the email address that your husbands PM account is associated to.

So when you sign on to "his" My Rewards or My Account....what email is used?

That is where the code is sent do.

Re: Signing in

Msbaseball1 — Fri, 05 Aug 2022 16:22:02 GMT

I haven’t signed into that email for a long time so I went back in to put a new password and got in but there is no email in there.

Re: Signing in

Msbaseball1 — Fri, 05 Aug 2022 16:23:15 GMT

I’ve been trying this for 2 days and am getting very frustrated

Re: Signing in

CountyDownIeUk — Fri, 05 Aug 2022 16:28:31 GMT

If you have a credit card on auto pay....can you top up using *611?

Or buy a voucher...of which I am not a pro on...but @darlicious can help or others can too

To fix up your email...contact a CSA here.

Re: Signing in

Msbaseball1 — Fri, 05 Aug 2022 16:32:01 GMT

I lost my bank card last week and had to get a new one, so the card number won’t be right. I changed it on my account but can’t change it in his.

Re: Signing in

Msbaseball1 — Fri, 05 Aug 2022 16:32:22 GMT

I’m not having much luck here lol

Re: Signing in

CountyDownIeUk — Fri, 05 Aug 2022 16:38:05 GMT

For the short haul use a voucher. Then later get his account straightened away with a CSA. See here.

Some vouchers are immediate and some have to be used in congestion with *611.

Some top up immediately and some are delayed.

Re: Signing in

Msbaseball1 — Fri, 05 Aug 2022 16:50:41 GMT

Thanks for all your help

Re: Signing in

esjliv — Fri, 05 Aug 2022 17:10:36 GMT

If your husband's account was activated in-store it is possible a My Account was never created yet @Msbaseball1

You can register for one here with help of a CSA: Chatbot (tiia.ai)

If one has been created before, and you cannot log into the account due to forgetting the password, try the Forgot Your Password option: https://myaccount.publicmobile.ca/en/forgot-password

Since you said you can access the old email. Check if the password reset email is going to spam/funk folder if you don't see it in the inbox.

Re: Signing in

Timer — Fri, 05 Aug 2022 19:26:54 GMT

@Msbaseball1

if you need ASAP to make payment you can go to Shell Stations to purchase vouchers

and add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell: vouchers

contact to support team by CS_Agent

until you complete updated credit card payment you can use vouchers.

Re: Signing in

Msbaseball1 — Fri, 05 Aug 2022 19:28:55 GMT

Thank you all for helping me out. I got the issue resolved by adding a ticket. Thanks again!!!🙂

Re: Signing in

darlicious — Fri, 05 Aug 2022 19:50:25 GMT

@Msbaseball1

Happy to hear you are all sorted out and you now know all of your other options to pay for service. For reference if you ever need to purchase a voucher you can refer to this guide.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594