topic If I switch to 4G plan in Get Support

If I switch to 4G plan

lemmayo — Fri, 05 Aug 2022 17:28:30 GMT

If I switch to 4G plan will I lose my data on the 3G plan that I have accumulated over past 3 years?

Re: If I switch to 4G plan

MrSpock — Fri, 05 Aug 2022 17:32:13 GMT

@lemmayo hi no you will not lose any add ons or bonus data you were given in fact that will increase to 4g once you change plans

Re: If I switch to 4G plan

porcupine — Fri, 05 Aug 2022 17:38:32 GMT

any bonus you have stays with you

Re: If I switch to 4G plan

Yummy — Fri, 05 Aug 2022 17:38:39 GMT

If are you talking about bonuses you received from PM then No, you will not lose them. They are associated with account not particular Plan.

But if you are on Plan which has limited time promo data then yes, you will lose them no matter plan you switch to.

Re: If I switch to 4G plan

JL9 — Fri, 05 Aug 2022 18:08:42 GMT

I wonder why that is? if you have a 2gb data bonus whether permanent or for a limited period of time, PM says you lose it upgrading from 3G to 4G so what is the difference if you have 3G bonus data and jump to 4G they are going to let you keep it even after the upgrade? It would be nice to get a definitive answer from PM on this.

Re: If I switch to 4G plan

Timer — Fri, 05 Aug 2022 18:50:09 GMT

@lemmayo

if you have any purchased add-ons or bonus for add-ons those is will be no expiry until you use them all,
and if switch plan you will not losing anything.

when you like to upgrading plan select for next cycle, to you not losing any money.

Re: If I switch to 4G plan

BKNS27 — Fri, 05 Aug 2022 23:23:48 GMT

@lemmayo

No you won’t lose your bonuses unless there is a requirement to the bonuses.
For example, you if signed up for the 2gb for 12 or 6 months with a minimum $25 plan. If you downgrade to the $15 plan, you will lose the 2gb bonus data.

Re: If I switch to 4G plan

lemmayo — Wed, 10 Aug 2022 01:07:53 GMT

Hi, So,,,presently I pay for 3 GB at $35 per month, and I have 4 GB bonus, with no expiry date, from my years with PM. Are you saying the 4GB bonus at 3G goes to 4GB also if I switch to a 4 GB plan?

Re: If I switch to 4G plan

MrSpock — Wed, 10 Aug 2022 01:15:02 GMT

@lemmayo yes you are correct once you change to a 4g plan your bonus add ons will also increase to 4g speed

Re: If I switch to 4G plan

Timer — Wed, 10 Aug 2022 03:51:30 GMT

@lemmayo

switch plan you will not losing anything. those GB bonus is will be in your account,

Edit: do you want to make sure contact support team by CS_Agent to get answer.