topic Re: Over Billing in Get Support

Over Billing

grey — Tue, 04 Jan 2022 19:40:02 GMT

Hi, I just looked at my bank account and noticed that public took a payment from me but I already paid for 90 day plan since March 11th, they took money from me on May 11th, that is before the 90 days, that is total BS, they need to fix this immediately!

Re: Over Billing

NDesai — Wed, 11 May 2016 20:10:15 GMT

Sorry to hear that. Sometimes that occurs when you manually renew and you have autopay set up.

Don't worry though, PM staff member @Shazia_K or @Kalla_A will take care of your problem.

Re: Over Billing

Shazia_K — Wed, 11 May 2016 20:11:24 GMT

Hey @grey,

I'm really sorry about this,

Can you give me a chance to look into this for you? Please send me your PM phone number via private message.

Thanks @NDesai 🙂

Shazia

Re: Over Billing

bukhari_07 — Sun, 12 Nov 2017 22:28:14 GMT

Hi,

I am using public mobile since 2016,

my plan is 120$ for three months.

i opted for autopay and refered a friend.

according to plan i should be charged 108$ but i am charged 126$ on oct 28,2017.

may i request to please look into my over billing issue

Re: Over Billing

Taekgun — Sun, 12 Nov 2017 22:47:23 GMT

@bukhari_07

You have posted to a very old thread. In the future, start your own thread under the appropriate category and it will get the exposure and answer to your questions you're looking for.

By my math, you have $120 plan - $6 (auto-pay) - $3 (referral) = $111 remaining balance.

Depending what province you are in, GST or HST is applied on this amount. If say in Manitoba, that amount is 13%. (therefore, $111 + 13% tax = $125.xx)

What province are you in? I don't want to refer you to a mod if this is just a case of explaining the math.

Re: Over Billing

bukhari_07 — Sun, 12 Nov 2017 23:00:08 GMT

ontario

Re: Over Billing

Taekgun — Sun, 12 Nov 2017 23:05:09 GMT

Sounds like my math is close with the $111 + 13% tax. Interesting your account says $108 is due - did you have 2 referrals on your account?

If you want, you can message the moderators using this link: @CS_Agent, provide them your name, account number and an brief explanation of the charges, and they'll be able to review it for you.

It looks to me like you were charged the right amount though.