topic Re: Issues signing in. in Get Support

Issues signing in.

ElleBee83 — Fri, 05 Aug 2022 16:41:32 GMT

I couldn’t sign in via safari (prob because of security/cookie settings). Was able to sign in via brave browser to community (obviously) and through publicmobile.ca. When I try to click rewards it brings me to https://telusidentity.telus.com to log in and is not recognizing my login or password. What’s going on? Has something changed I’m not aware of?

Re: Issues signing in.

Yummy — Fri, 05 Aug 2022 16:46:24 GMT

Rewards and PM Account use the same email/password

Community uses user ID (not email) and password which could be same as for Acct/Rewards.

Account and Rewards are on Telus site.

Re: Issues signing in.

esjliv — Fri, 05 Aug 2022 16:54:11 GMT

@ElleBee83 since the recent upgrades I notice signing into both My Account and My Rewards using the top right of the community page area through opening a tab in incognito mode works best.

Just my experience, hopefully it will work for you.

Re: Issues signing in.

ElleBee83 — Fri, 05 Aug 2022 17:02:54 GMT

So I can sign into publicmobile.ca via brave browser. This pass/log is the same as which I should be able to sign into rewards. I realize community log/pass is different using a username and separate password which I have no issue with.
mom just wondering why when I am in my public mobile account page and I click rewards it brings me to a Telus page that doesn’t recognize my login/password

Re: Issues signing in.

ElleBee83 — Fri, 05 Aug 2022 17:06:35 GMT

this is what my main page looks like

Re: Issues signing in.

Timer — Thu, 11 Aug 2022 02:03:27 GMT

@ElleBee83

tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page or Login Page Rewards

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

Trouble logging in? then Reset Password

or contact support team by CS_Agent to reset.