topic Re: Phone number transfering problem in Get Support

Phone number transfering problem

Alix2011 — Fri, 05 Aug 2022 15:50:43 GMT

I moved my phone plan from Virgin to the public mobile. Yet, my phone number is not transferred. What should I do?

Re: Phone number transfering problem

softech — Fri, 05 Aug 2022 15:27:19 GMT

@Alix2011 for porting, a critical step is to get a text from your old provider (Virgin in your case) and you need to reply YES within 90 mins, you have done that ? If you didn't , the porting request will be stuck.

But no worry, three is a number you can call and talk to live support. They can re-trigger the process

I will message you the number. check the Community inbox

Re: Phone number transfering problem

Alix2011 — Fri, 05 Aug 2022 15:28:47 GMT

I didn't receive that

Re: Phone number transfering problem

Yummy — Fri, 05 Aug 2022 15:33:53 GMT

When you requested porting, did you leave OLD SIM in your phone? You should receive porting request and reply Yes within 90 minutes. Both accounts (old and new) have to be active!

If you did not receive porting request you should contact agent so they can re-initiate request.

Re: Phone number transfering problem

esjliv — Fri, 05 Aug 2022 20:43:29 GMT

@Alix2011 wrote:
I didn't receive that

@Alix2011 you may also submit a ticket with Public Mobile representatives (CSA) to restart the porting process; click this link: to request the transfer of your number over to Public Mobile.

When the incoming calls stop on the previous provider’s SIM card, that is a good indication the port is complete.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection