topic Re: Changing plan - pay only the difference? in Get Support

Changing plan - pay only the difference?

philipstang — Fri, 05 Aug 2022 11:03:38 GMT

I have the $25 plan but will be travelling in Canada this month and know that I will need more data just this month. I am 1 week into the billing cycle. If I change to the $35 plan today, will I just be paying the difference (i.e. $10) or will I need to pay another full $35 and essentially "lose" the initial $25 already paid for this billing cycle?

Re: Changing plan - pay only the difference?

esjliv — Fri, 05 Aug 2022 11:08:41 GMT

@philipstang sorry, no prorating what you already paid for the prepaid plan within the current cycle.

If you change plans now you will be charged again for a full plan amount of $35 (plus taxes).

edit, spelling

Re: Changing plan - pay only the difference?

MrSpock — Fri, 05 Aug 2022 11:09:40 GMT

@philipstang hi yes you will lose what you payed for your old plan if you change to the new plan early

Re: Changing plan - pay only the difference?

Yummy — Fri, 05 Aug 2022 13:58:14 GMT

If you change plan either Now or at next renewal you will be charged FULL plan cost, not only plan's difference.

Re: Changing plan - pay only the difference?

softech — Fri, 05 Aug 2022 14:08:34 GMT

@philipstang as mentioned above , if you change plan now, you will get charge the new plan amount $35, the unused days and data on the old $25 plan will be forfeited and no pr-rated refund.

Also, please note that if you have any rewards discount every month, like the loyalty rewards or friends referrals rewards, they will not be applied on manual change plan now. They will only be applied on the regular renewal date. So, you wont get those couple dollars off if you make the plan change today, but, you will get it again in the following renewals