topic Re: Pwd reset inability in Get Support

Pwd reset inability

antkoo — Fri, 05 Aug 2022 03:19:01 GMT

I have the same problem as GCD (Good Citizen) and I’ve spent the whole afternoon trying unsuccessfully to reset my pwd.
same error message.
unable to call from my cell phone

unable to receive calls or text messages

*611 does not work

Absolutely frustrating!

Re: Pwd reset inability

Timer — Fri, 05 Aug 2022 03:24:13 GMT

@antkoo

do you tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

or contact to support team by private message CS_Agent to reset.

Re: Pwd reset inability

softech — Fri, 05 Aug 2022 03:28:30 GMT

@antkoo you were still able to use the phone yesterday?

When you call 1-855-4PUBLIC from another phone, and enter your phone number, does the system able to locate your number? if they message said NO, three is a problem with your account.

If that is the case , open ticket with PM Support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Pwd reset inability

BKNS27 — Fri, 05 Aug 2022 04:05:34 GMT

@antkoo

Did you refresh your browser after changing your password?