topic Re: Emails not transferred to new phone in Get Support

Emails not transferred to new phone

NaomiManickam — Fri, 05 Aug 2022 00:08:14 GMT

I had an old phone Samsung S8+ and just got a new phone Samsung A53.

My phone company Fongo, VOI, will not be providing services after July 2022. We have a phone number for our land line for the past 35 years so I wanted to keep that number. So I wanted my cell phone number changed from 613-413-xxx to 613-825-xxxx.

My son changed my new phone # to be 613-825-xxxx and all data was transferred to my A53 from S8+.

The only problem is that the emails were not transferred. Can you please tell me how I could do this? Thank you

Re: Emails not transferred to new phone

Timer — Thu, 04 Aug 2022 23:43:50 GMT

@NaomiManickam

you mean your old land line transferred to public mobile, but why is your issue for email.

you can log out from old device and login new device.

i think you ask about your land line not transferred yet it's take from 3 to 7 days to complete it.

Re: Emails not transferred to new phone

Lux — Thu, 04 Aug 2022 23:47:08 GMT

Hello,

If there's an issue with your Email related to Public Mobile, you can contact an agent by doing the following:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Emails not transferred to new phone

darlicious — Thu, 04 Aug 2022 23:52:01 GMT

@NaomiManickam

Can you go to the right side of your post and click the arrow thingy and edit out your phone #'s as this is a public forum and it presents a privacy and security risk for you. Please and thank you.

I will reread an reply....

Re: Emails not transferred to new phone

Subsonic — Thu, 04 Aug 2022 23:53:41 GMT

Emails are not stored in your cell phone number, so you will need to check with your email provider on how to retrieve the emails on your new phone

Also, it is probably not a good idea to share your phone number in a public forum.

Re: Emails not transferred to new phone

NaomiManickam — Fri, 05 Aug 2022 00:09:38 GMT

Thank you VERY much for alerting me ... I was not thinking. Appreciate this SO very much. Thanks!

Emails not transferred to new phone

darlicious — Fri, 05 Aug 2022 00:12:13 GMT

@NaomiManickam

Ok I am trying to understand exactly what your son did when changing your cell # to your fongo #.

Did he complete the following process required by fongo to port your fongo # to pm? If so and the fongo account closed July 31st? Was that the requested date of porting? Do you have incoming calling on your cell phone now when calling the fongo #?

This is the fongo porting protocol:

Please contact your new carrier to process the request on your behalf. You will need to provide your new carrier with the following information:

Customer Name and Address – Obtaining your customer name and address from your Fongo account:
1. Log into www.fongo.com or www.freephoneline.ca (depending on your service)
2. Click “Settings”
3. The name and address used for your Fongo account will be displayed
The Fongo Phone Number you wish to port
Re-seller Name: Fongo
Service Type: Landline (All VoIP service phone numbers are considered a landline)

Fongo normally takes 7 days to complete porting. If you have waited 7 days and it is not complete ask us for the telus porting department phone # to check on your porting process. More info on fongo's porting process.....

https://support.fongo.com/hc/en-us/articles/212437466-Transfer-my-Fongo-Home-Phone-number-to-another-carrier

As far as transferring your data from one phone to another....is your email backed up to your gmail or Samsung account/cloud? How did the original data transfer occur? Did your son use smartswitch ? Make sure you back up email and you are signed into your account and try transferring again.

Re: Emails not transferred to new phone

BKNS27 — Fri, 05 Aug 2022 00:16:30 GMT

@NaomiManickam

This is a public forum so please remove your personal numbers to avoid Spams.

Everything is stored in your SIM including numbers and emails so just place the SIM in your new phone.

Are those existing numbers in your existing SIMs?

Re: Emails not transferred to new phone

esjliv — Fri, 05 Aug 2022 01:12:31 GMT

Try the below @NaomiManickam

How to add an email account to your Samsung mobile device

1 Open Settings.
2 Tap Accounts and back up.
3 Tap Manage accounts.
4 Tap + Add account.
5 Tap Email.
6 Choose which type of email you would like to add.
7 Enter your Email address and password, then tap Sign in.

Re: Emails not transferred to new phone

NaomiManickam — Fri, 05 Aug 2022 02:52:47 GMT

Thank you SO very much. I am so appreciative of your advise and so many others who have commented on my question. Really appreciate it. Will check all responses tomorrow morning!

Re: Emails not transferred to new phone

softech — Fri, 05 Aug 2022 03:21:36 GMT

@NaomiManickam were you using Samsung Smart Switch? Yes, that won't transfer email message

What mail app yo u were using on your old phone?

Re: Emails not transferred to new phone

darlicious — Fri, 05 Aug 2022 06:08:00 GMT

@softech

I just used smartswitch to transfer data, apps whatever for a referral. The only thing I couldn't transfer were the phone contacts.

Re: Emails not transferred to new phone

computergeek541 — Fri, 05 Aug 2022 06:26:43 GMT

@Lux wrote:
Hello,

If there's an issue with your Email related to Public Mobile, you can contact an agent by doing the following:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Public Mobile doens't offer e-mail services. I suspect that this issue might not be Public Mobile related or e-mail is being confused with some other type of service.

Re: Emails not transferred to new phone

computergeek541 — Fri, 05 Aug 2022 06:38:25 GMT

@NaomiManickam wrote:
I had an old phone Samsung S8+ and just got a new phone Samsung A53.

Ironically, I just got a Samsung Galaxy A53 5g less than 24 hours ago too. it was very bad of Samsung to alllow Telus to install unwanted Mobile Klinik adware with no way of unisntalling it without voiding warranty. I ended up disabling it. Also through the carrier customization process, Public Mobile has had Samsung permanently put Public Mobile bookmarks on the phone that can't be removed. What right does my carrier have to do that when i bought it factory unlocked and not through the carrier? There is some good news in the way that APN, SMSC, and voicemail numbes settings were all set correctly without any need to make manual changes.

Re: Emails not transferred to new phone

softech — Fri, 05 Aug 2022 13:41:36 GMT

@darlicious wrote:
@softech
I just used smartswitch to transfer data, apps whatever for a referral. The only thing I couldn't transfer were the phone contacts.

@computergeek541

I am surprise phone contacts cannot be transferred, it is supposed to .

I was reading Samsung Smart Switch page, it mentioned email will not be transferred.

I googled it a bit and can't find any app that does email transfer either.

Re: Emails not transferred to new phone

softech — Fri, 05 Aug 2022 14:11:53 GMT

@computergeek541 Yours is a Canadian model? I think it is a normal behavior. All phones we got now is "blank' carrier and will be carrier marked by the carrier (and then "free" carrier bloatware) if the carrier recognized the phone model

I don't think it is a matter if Samsung allowing it or not, it is done like this for all phones now. And it's more because Telus network sees a phone that has not marked a carrier yet and that is a phone they are selling (Canadian model number), so, Telus marked the phone as their and pushing down all the junks thinking it is a phone they sold (and Telus don't care if you really got it from them or got it from Samsung directly or even other carrier)

But if yours is a US version or a different regional variants , it shouldn't have that. I just setup 2 phones for my friends. One is a US model S20+, it does not bring down anything PM's (US model # is different and they don't see it as a phone they sold). Another is a Canadian model S22 Ultra on Fido, it did came wit the Fido/Rogers app (luckily not many app, but yes, Fido bookmark, Sportsnet bookmarks as well)

Re: Emails not transferred to new phone

computergeek541 — Fri, 05 Aug 2022 15:47:16 GMT

@softech

Yes, it's a Canadian model but Samsung doesn't have to play ball whem wriiting the software code. They now even refuse to let you go furthwr into the phone's setup ny forcing you to install a SIM card just so that advertising can be installed.

When it comes to contacts, I believe that most people will save them in the Google account.

Re: Emails not transferred to new phone

NaomiManickam — Fri, 05 Aug 2022 16:29:35 GMT

Thank you

Re: Emails not transferred to new phone

NaomiManickam — Fri, 05 Aug 2022 16:33:42 GMT

Thx

Everything is well now. I deleted the numbers from the forum. I resigned into my gmail and I am good. Thx for your advice and guidance, appreciated it.

Re: Emails not transferred to new phone

NaomiManickam — Fri, 05 Aug 2022 16:35:37 GMT

Yes, thx removed my numbers. I had to relogin to my gmail and now got all my emails.