topic Re: Register account in Get Support

Register account

Cheryl33 — Thu, 04 Aug 2022 21:01:06 GMT

I am trying to register my account. Please send me instructions on how to do this.

Re: Register account

hTideGnow — Thu, 04 Aug 2022 21:07:52 GMT

HI @Cheryl33 you activated in store? Only those who activated in store would have no My Account setup

To set it up now, to to My Acccount site and click Register now (or this link: https://urlshortner.tiia.ai/XZxMjt) and follow it to open ticket to PM CS Agent,

Use the choice I forgot my My Account email address or password

then click Forgot My Account Email,

then Contact Us

finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: Register account

Timer — Thu, 04 Aug 2022 21:19:25 GMT

@Cheryl33

Create a Self-Serve account (publicmobile.ca)

Re: Register account

esjliv — Fri, 05 Aug 2022 01:45:37 GMT

@Cheryl33 wrote:
I am trying to register my account. Please send me instructions on how to do this.

@Cheryl33 - you can only register an account if you have an activated public mobile SIM card. Do you have an activated SIM card? If not, you can activate here: https://publicmobile.ca/en/on/portal/activation

During the activation process your My Account will be created.

Otherwise, if you already have an activated SIM see @hTideGnow 's post.