Account is locked

annchen51 — Thu, 04 Aug 2022 23:29:06 GMT

Unable to login.

Re: Account is locked

Timer — Thu, 04 Aug 2022 23:31:43 GMT

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

or contact to support team by CS_Agent

twocs — Thu, 04 Aug 2022 23:36:08 GMT

I encountered the same issue! Need to open incognito browser (on chrome) or private browser window.

esjliv — Fri, 05 Aug 2022 01:15:39 GMT

Too many failed attempts may temporarily lock your account access. Try waiting a few minutes before you try again.

If having issues with your password, use the Forgot your password option to reset it, found here: https://selfserve.publicmobile.ca/forgot-password/

If an email is received (check spam/junk folder) then the email is likely registered.

If the account is currently in suspended status you can also look into obtaining a voucher to make a payment through 611, see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

NOTE:

If you have been in nonpay/suspended status for over 90 days, then you lost your Public Mobile account, phone number, and access to self serve.