topic Re: PIN number in Get Support

PIN number

Pauline4 — Thu, 04 Aug 2022 22:03:09 GMT

I need my PIN number to port out of Public mobile. How would I go about resetting this, as I don't remember what it is.

Re: PIN number

Timer — Thu, 04 Aug 2022 22:07:03 GMT

@Pauline4

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

Edit: go to profile and reset PIN.

Re: PIN number

softech — Thu, 04 Aug 2022 22:08:02 GMT

@Pauline4 Can you login to My Account? you can in fact reset it yourself there

Once you logged into My Account, go to Profile page, Click PIN at the My Security info box, then you can reset it there yourself

Re: PIN number

Pauline4 — Thu, 04 Aug 2022 22:18:50 GMT

I'm not sure of my account info either. I was told I could get it reset through the community. 😞

Re: PIN number

Timer — Thu, 04 Aug 2022 22:24:34 GMT

@Pauline4

contact to support team by CS_Agent to get your account info and to reset.

Re: PIN number

softech — Thu, 04 Aug 2022 22:25:09 GMT

@Pauline4 wrote:
I'm not sure of my account info either. I was told I could get it reset through the community. 😞

@Pauline4

You can try to reset via the Reset Password link https://myaccount.publicmobile.ca/en/forgot-password

Just enter the email addresses you might have used , if you got the correct one, it will bring you to Step 2 to send you a validation code

If you are unable to reset it yourself, please open ticket with PM Support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: PIN number

darlicious — Thu, 04 Aug 2022 22:48:37 GMT

@Pauline4

There are 3 identifiers that can be used to port out your phone number to a new provider in a descending list of preference:

Account #.
Your phone's IMEI #.
Your 4 digit account pin #.

You may want to use a temporary phone # for the first 14 days of service with your new provider so that you can test out how you like their service and/or a new device if under a 2 year contract/tab. You have 15 days to change your mind and cancel/return the device at no cost or penalty to you.

If you are happy with your choice you can port your number in then....you may need to pay and reactivate with the $15 plan (unless its telus or koodo) but this is a small price to pay to ensure you are happy with your new provider.

If you are unhappy you can return the new device and cancel the new service and just pick up where you left off with pm. No need to buy a sim card. activate and port back in. Any balance, add ons, promos, rewards or points remain intact and you won't be filled with regret about your decision. Peace of mind never came so cheap! Best of luck with your new service provider.

Re: PIN number

Pauline4 — Thu, 04 Aug 2022 23:52:46 GMT

I'm moving to Koodo prepaid, they are insistent that I need the account number AND the PIN to finish the port. Temporary number is already active. Just need the PIN to get the number moved over.

Re: PIN number

Timer — Fri, 05 Aug 2022 00:20:13 GMT

@Pauline4

can you check this maybe is help and you need to call to Transferring, Koodo Community

Re: PIN number

darlicious — Fri, 05 Aug 2022 00:26:36 GMT

@Pauline4

Ohhh...yes then it's a number transfer thru the back end not a port. They should be able to verify your identity by another means. Are you signed up for autopay? Your credit card info can be used for verification. Ask koodo for an alternative means to complete the transfer. You also don't need an active account to transfer a number to koodo in case you want to test your service still.... you can always call forward your pm # to the temporary koodo number while you test the service. Your choice.....

Re: PIN number

esjliv — Fri, 05 Aug 2022 01:21:55 GMT

@Pauline4 - did you receive an activation email from public mobile when you activated here?

If so, your account number would normally be listed in the To line of the email. Try checking your email for this.

Otherwise see @softech post reset your password to access your My Account.

OR, have you never registered for a My Account yet? This is possible if you activated in-store.

You can submit a ticket here to: Create or forgot My Account email or password link

Re: PIN number

computergeek541 — Fri, 05 Aug 2022 07:37:15 GMT

@Pauline4 wrote:
I'm moving to Koodo prepaid, they are insistent that I need the account number AND the PIN to finish the port. Temporary number is already active. Just need the PIN to get the number moved over.

They don't need it. In fact, using both causes more problems than it does good because it's another piece of information that overcomplicates the process.