topic Locked Out in Get Support

Locked Out

KendraL9 — Tue, 04 Jan 2022 19:39:55 GMT

I’m locked out of my account!! I need help!

I went to put funds on my account as it ran out today but forgot my password and when I went to reset it locked me out! I need this resolved ASAP! Please!

🙂

Re: Locked Out

mimmo — Sat, 23 Sep 2017 13:44:21 GMT

You need to send the moderators a private message

Contact the Moderator_Team by clicking here.

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread

Re: Locked Out

KendraL9 — Sat, 23 Sep 2017 13:58:53 GMT

Thank you, I have sent two messages but have not got a response yet. Hoping soon I will hear back!

Re: Locked Out

mimmo — Sat, 23 Sep 2017 14:13:08 GMT

The mods don't work 24/7 they will get in touch ASAP. No need to message more than once.

Re: Locked Out

Luddite — Sat, 23 Sep 2017 14:30:35 GMT

@KendraL9 If you have a voucher, or credit card registered to your account, dial *611 and follow the prompts to make the payment.

If you have already past the expiry date only your current plan will renew automatically; for any changes you pay now and notify the moderators of the plan you wish.