topic Re: Connection issue in Get Support

Connection issue

jennabeau — Thu, 04 Aug 2022 13:10:08 GMT

When I am on the phone I am unable to use any apps that use data or send texts.

Re: Connection issue

darlicious — Thu, 04 Aug 2022 13:22:57 GMT

What is the make and model of your phone? Does your data work when you are not using voice services? Is your network setting on autoconnect or is it in 3G only?

Re: Connection issue

jennabeau — Thu, 04 Aug 2022 13:26:40 GMT

It is a iPhone 13 pro max. I can use data apps and texts no problem when I’m not on the phone. It’s on autoconnect there’s no 3G option

Re: Connection issue

darlicious — Thu, 04 Aug 2022 14:13:04 GMT

Whenever you use your calling features your phone automatically switches to the 3G or UMTS network. Can you use mobile data? Did you update your carrier profile to public mobile?

Re: Connection issue

jennabeau — Thu, 04 Aug 2022 14:17:16 GMT

Carrier profile says public mobile. When I make calls it switches to 3G most of the time.

Re: Connection issue

softech — Thu, 04 Aug 2022 14:22:42 GMT

@jennabeau wrote:
Carrier profile says public mobile. When I make calls it switches to 3G most of the time.

@jennabeau

Switching to 3G is correct PM only uses 3G network for voice and the phone will automatically switch over

You have an iPhone? At the Carrier profile, do you have a choice to update? If so, please update

Re: Connection issue

jennabeau — Thu, 04 Aug 2022 14:27:58 GMT

There is no option to update

Re: Connection issue

softech — Thu, 04 Aug 2022 14:31:18 GMT

@jennabeau test this out. Change your network type to 3G from Automatic , then try to see if you can access internet while it is on 3G and not on a call

Re: Connection issue

jennabeau — Thu, 04 Aug 2022 14:41:51 GMT

It’s just a toggle for automatic there’s no where for me to select 3G just gives me the option to turn off automatic but my network stays on LTE

Re: Connection issue

softech — Thu, 04 Aug 2022 15:00:36 GMT

@jennabeau check here:

https://www.helpforsmartphone.com/public/en/apple/iphone-6s/ios-11/guides/24/Switch-between-3G-4G-Apple-iPhone-6s

basically

Select Settings.
Select Mobile Data.
Select Mobile Data Options.
Select Voice & Data.
To enable 3G, select 3G.
To enable 4G, select 4G.

Re: Connection issue

jennabeau — Thu, 04 Aug 2022 15:06:57 GMT

So I did that and I cannot use any data when I select 3G

Re: Connection issue

softech — Thu, 04 Aug 2022 15:25:34 GMT

@jennabeau there is a problem with 3G data in your particular location now.

Can you try it somewhere else , away from where you are now. Just want to confirm if it is a location issue or not

Also, if you have another phone around, try to put your PM sim there and test it out

Re: Connection issue

jennabeau — Thu, 04 Aug 2022 15:45:10 GMT

I don’t have another phone to try it on. I’m at work now and can’t really go somewhere else right now so I’ll have to do it later on. Thank you

Re: Connection issue

darlicious — Thu, 04 Aug 2022 15:59:51 GMT

@jennabeau

Here are your phone's frequencies....

NETWORK

Technology	GSM / HSPA / LTE
2G bands	GSM 850 / 900 / 1800 / 1900 - SIM 1 & SIM 2
3G bands	HSDPA 850 / 900 / 1900 / 2100
4G bands	1, 3, 7, 8, 20, 40
Speed	HSPA 42.2/5.76 Mbps, LTE

You are a little light on LTE so any interruptions with the network leave you without much of a back up plan.

Edit:

Ignore all this wrong thread, wrong OP and wrong phone.....whoopsie !!

Re: Connection issue

softech — Thu, 04 Aug 2022 15:58:17 GMT

@darlicious OP has an iPhone 13 Pro Max, i think that has a lot more LTE bands

Re: Connection issue

darlicious — Thu, 04 Aug 2022 16:08:44 GMT

@softech

It's been a rough morning....

Re: Connection issue

Timer — Thu, 04 Aug 2022 20:44:29 GMT

@jennabeau

1. turn off device take out SIM card and insert back turn on.

2. Reset Network Settings, How press in here link

3. This guide will show you how to set up Internet on your iPhone either by resetting your phone to default Internet settings or by setting up the network manually. Set up Internet - Apple iPhone 13 Pro Max

4. check APN settings

5. Software update latest version IOS

6. Rebooting device.

still have issue tried this Fix for iOS.

Re: Connection issue

jennabeau — Wed, 07 Sep 2022 12:46:56 GMT

I did all this and it worked for a day and is now back to not working again. I tried location but it doesn’t matter where I am I can’t be on the phone and use any data at the same time.