topic Re: Service agent!!! in Get Support

Service agent!!!

gerryflynn — Thu, 04 Aug 2022 19:41:27 GMT

How in hell can you get a service agent? I've logged in and it will not verify my credentials to allow me to enter a "ticket"" saying there's a username error, but it accepted that same username when I looged in! My wife lost her phone and I'm trying to reach someone (not a robot!). The savings may be there with this company but it is by far...the WORST customer service I have ever encountered. I will be switching back to BELL...ASAP, even if it 3X the cost!

Re: Service agent!!!

hTideGnow — Thu, 04 Aug 2022 19:44:48 GMT

HI @gerryflynn it asked you 2 different logins. In the beginning, it is the Community account, in the end, it is the My Account logins

Make it easier, just open ticket with PM CS agent using direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: Service agent!!!

Timer — Thu, 04 Aug 2022 19:52:10 GMT

@gerryflynn

take a easy, your username is your email try to insert email,

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

Re: Service agent!!!

gerryflynn — Thu, 04 Aug 2022 20:07:43 GMT

Thank you! Just wonder why this wasn't offered as an option from that robot...

Re: Service agent!!!

hTideGnow — Thu, 04 Aug 2022 20:12:29 GMT

HI @gerryflynn Yes, it is tricky get via the robot

🙂

Re: Service agent!!!

Yummy — Thu, 04 Aug 2022 21:54:14 GMT

@gerryflynn wrote:
Thank you! Just wonder why this wasn't offered as an option from that robot...

Because robot is stupid. AI does not exist; it is bunch of java code.