topic Re: I need my account number in Get Support

I need my account number

szp2022 — Thu, 04 Aug 2022 19:44:22 GMT

I need my account number

how can I get it

I dont remember what email I choose

Re: I need my account number

Timer — Thu, 04 Aug 2022 19:46:08 GMT

@szp2022

Finding your account number.

Re: I need my account number

hTideGnow — Thu, 04 Aug 2022 19:46:21 GMT

HI @szp2022 Account number is in the Profile page of My Account

For My Account, you can try to use the Reset password there and try with all your email addresses. if it get to the 2nd step there, you got the correct one

If you cannot reset password that way, open ticket with CS agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I need my account number

esjliv — Fri, 05 Aug 2022 01:50:22 GMT

@szp2022

Did you receive an activation email from public mobile when you activated here?

If so, your account number would normally be listed in the To line of the email. Try checking your email for this.

OR, have you never registered for a My Account yet, where you can find your Account Number? This is possible if you activated in-store.

You can submit a ticket here to: Create or forgot My Account email or password link