topic Re: Reward Upon Upgrade Not Showing in Get Support

Reward Upon Upgrade Not Showing

Awres — Thu, 04 Aug 2022 18:02:08 GMT

I just went ahead and upgraded my plan effective now instead of renewal date (Aug 7th) and I noticed my rewards which usually decrease my monthly by $4 were not applied. Should I report this as an issue or will it apply later ? 😞

Re: Reward Upon Upgrade Not Showing

softech — Thu, 04 Aug 2022 18:21:10 GMT

@Awres A plan change with Change Plan now will not have rewards applied.

But no worry, in your next renewal, your rewards will come back

FYI, Scheduled plan change using "Change plan on next renewal date" will have the rewards applied

Re: Reward Upon Upgrade Not Showing

dabr — Thu, 04 Aug 2022 18:58:13 GMT

@Awres That's unfortunate that you chose to make the plan change effective immediately instead of scheduling the change at next renewal since there was only 3 days left in your current cycle. That would have ensured that you received the rewards and plan change on Aug. 7th. Something to remember for the future.

Re: Reward Upon Upgrade Not Showing

Timer — Thu, 04 Aug 2022 19:11:45 GMT

@Awres

contact to support team by private message CS_Agent to them check it in your account why is missing.

Re: Reward Upon Upgrade Not Showing

computergeek541 — Thu, 04 Aug 2022 19:25:17 GMT

Re: Reward Upon Upgrade Not Showing

Awres — Thu, 04 Aug 2022 19:27:59 GMT

Thank you everyone for trying to help.

Re: Reward Upon Upgrade Not Showing

BKNS27 — Thu, 04 Aug 2022 19:29:35 GMT

We are here to help!

Re: Reward Upon Upgrade Not Showing

softech — Thu, 04 Aug 2022 19:32:51 GMT

@BKNS27 wrote:
@Awres
Your rewards will take 48 hours to show up in your account but no worries I would suggest you contact a CS_Agent if it is not in your account after the timeframe.

@BKNS27 I am afraid there is no 48 hours to wait here.

OP issue was " I noticed my rewards which usually decrease my monthly by $4 were not applied.". OP was asking why he was charged full amount

The 48 hours was about changing speed as well as having new reward points posted on the rewards site.

Re: Reward Upon Upgrade Not Showing

BKNS27 — Thu, 04 Aug 2022 21:44:42 GMT

@softech

Thanks for catching that.

Will edit my post.

Re: Reward Upon Upgrade Not Showing

JL9 — Fri, 05 Aug 2022 01:51:50 GMT

If you reach out to a CSA and explain what occurred and it was an honest mistake, since it was so close to the date they may be able to manually add something for you to take this into account, no guarantees though