topic Re: Password reset in Get Support

Password reset

Meljam — Thu, 04 Aug 2022 18:20:24 GMT

Updated bank info need to update on my acct andi reset my password and still won't let me log in but can log on one with username just not email acct

Re: Password reset

softech — Thu, 04 Aug 2022 18:24:29 GMT

@Meljam the username login , which do not use email address, likely is the Community system (the one you are posting here). Your Self Serve My Account login (https://selfserve.publicmobile.ca/) will only take email address. Community and Self-Serve My Account are two different systems with different login credentials

You can try to go back to Self Serve My Account site and use the Reset Password link (https://urlshortner.tiia.ai/XZxMjt) and reset your password. After your password is reset, it is best to wait couple minutes and use Incognito mode to login with the new password you just changed

If you are unable to reset the password yourself, please open ticket with PM Support and they can sort it out for you

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Password reset

Meljam — Thu, 04 Aug 2022 18:25:36 GMT

I third that yesterday and phone is off was due today and need to update card and plan

Re: Password reset

softech — Thu, 04 Aug 2022 18:27:15 GMT

@Meljam wrote:
I third that yesterday and phone is off was due today and need to update card and plan

@Meljam Please try the reset password. Again, if you cannot reset yourself, please open ticket with PM Support. Instructions above

Re: Password reset

Meljam — Thu, 04 Aug 2022 18:28:35 GMT

I will try logging with computer

Re: Password reset

Timer — Thu, 04 Aug 2022 19:06:42 GMT

@Meljam

frist do reset password, then close all browser, and use browser from computer, clear cache and cookies and use one page inPrivate mode, To Login Page

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

Re: Password reset

BKNS27 — Thu, 04 Aug 2022 19:21:54 GMT

@Meljam

When you reset your password, refresh (circular arrow top left) the browser before login to account.