topic Re: How do I get my new Sim card to work? in Get Support

How do I get my new Sim card to work?

Brattie88 — Fri, 05 Aug 2022 07:53:33 GMT

Re: How do I get my new Sim card to work?

dabr — Thu, 04 Aug 2022 19:03:54 GMT

@Brattie88 Are you trying to change SIM cards? Log into your account and select Change SIM from the Quick Link option on the top right hand side of page and follow prompts to add the new SIM card number and select your verification method.

Re: How do I get my new Sim card to work?

Timer — Thu, 04 Aug 2022 19:03:26 GMT

@Brattie88

Can you provide more details for us to We can help you, and we all in here customer like you.

do you get new number or port in.

Re: How do I get my new Sim card to work?

BKNS27 — Thu, 04 Aug 2022 19:18:50 GMT

@Brattie88

You need to activate the SIM online and either pick a new number or port your old number from another carrier.

If you picked a new number, reboot your phone by powering it off then power back on.

If you are porting, you have to leave the old SIM in your phone and confirm to the text that you are porting over to PM. Power off the phone then swap the SIM then power the phone back on.