topic Could not login in Get Support

Could not login

qiaorees — Thu, 04 Aug 2022 18:58:30 GMT

I reset my password and tried to use the newly reset password to log in. But your website says incorrect email address or password every time. I tried to use Google Chrome, Micro soft Edge and cleared cache. None of the tactics work.

Please advise me what to do next?

Many thanks!

Re: Could not login

Timer — Thu, 04 Aug 2022 19:00:47 GMT

@qiaorees

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

Re: Could not login

qiaorees — Thu, 04 Aug 2022 19:03:55 GMT

Hi Tim:

I did all that, received verification code by SMS. For some reason, the verification code never arrives by email/

I inserted the 6 digital number and it says the verification is successful.

I then went back to the sign in page, it says the email or password is incorrect.

Not sure what else to do.

Re: Could not login

Timer — Thu, 04 Aug 2022 19:08:10 GMT

@qiaorees

when inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

Re: Could not login

BKNS27 — Thu, 04 Aug 2022 19:14:44 GMT

@qiaorees

You will need to refresh (circular arrow top left) your browser once you confirmed the 2FA code.

Re: Could not login

esjliv — Fri, 05 Aug 2022 02:02:21 GMT

@qiaorees - are you still having issues, or did you get it figured out?

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent