topic Re: use phone in Get Support

use phone

jdeveau — Thu, 04 Aug 2022 16:56:31 GMT

When i go to make a phone call my phone is saying not registered on network. My account is account!

Re: use phone

BKNS27 — Thu, 04 Aug 2022 17:04:38 GMT

@jdeveau

Did you reboot your phone by powering it off then back on?

Did you just purchased the phone privately?

It could be locked from another carrier.

Re: use phone

hTideGnow — Thu, 04 Aug 2022 17:00:14 GMT

HI @jdeveau

Try to reboot your phone and try again

If that does not work, check what is the phone status showing, see if it connects to the network or any status bars?

Also, login to My Account and check if the account status is Active

You can also try to reseat your sim card

Re: use phone

computergeek541 — Thu, 04 Aug 2022 17:30:43 GMT

Re: use phone

esjliv — Sat, 06 Aug 2022 22:06:06 GMT

@jdeveau - I think you meant your account is active?

Can you try your sim card into another compatible phone. If services works in another phone then your phone has an issue somewhere.

Or, even the action of removing the sim card from your phone, then trying it into another phone, then putting it back into your own phone sometimes fixes issues.

If your phone is locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

Doesn't hurt to check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent