topic Re: Add plan in Get Support

Add plan

Robertsmom — Thu, 04 Aug 2022 14:18:14 GMT

My child has a public mobile SIM card. We would purchase a plan every month at Walmart. Walmart no longer sells. How can we add funds for his monthly use?

Re: Add plan

softech — Thu, 04 Aug 2022 14:21:10 GMT

@Robertsmom You can buy the voucher from Shoppers drug mart or 7-11 or Shell or London Drug (other places might sell it too, but vouchers from the above places can be used immediately while others might have a 24 hours wait time)

After you the the voucher, you need to either dial *611 to load the voucher or go to Self Serve My Account (https://selfserve.publicmobile.ca/), login and load the voucher there

In case you do remember the login to My Account site, you can open ticket with PM Support

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Add plan

Yummy — Thu, 04 Aug 2022 14:27:45 GMT

To add funds for Plan renewal:

- Set up autopay and register your credit card so every 30 days PM will automatically charge your CC and renew your Plan.

- Create self-serving account and manually add funds before renewal date.

- Buy voucher and add funds either through self-serving account or calling 611 from your cell phone with PM service.

Re: Add plan

darlicious — Thu, 04 Aug 2022 14:34:04 GMT

@Robertsmom

Wal-Mart doesn't sell public mobile vouchers anymore? All retail activations have ceased but I though they still sold payment vouchers. I believe all of the retailers on my list still sell vouchers but I will ask at my closest Walmart to confirm if they have stopped selling vouchers too.... otherwise refer to the following link....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594

Re: Add plan

BKNS27 — Thu, 04 Aug 2022 16:54:33 GMT

@Robertsmom

Another option to voucher is getting a reloadable credit card at the gas station and put your account on AutoPay.