topic Re: Resetting my PIN in Get Support

Resetting my PIN

MarieGallant — Thu, 04 Aug 2022 14:52:48 GMT

My husband passed away recenty and I don't know the password that went with the email address associated with my account. My voice and text messages are asking me for a PIN and I don't know how to get one. I can't access my online information as it is also asking me to get a code via email or text and I can't do that either.

Please help!

Re: Resetting my PIN

softech — Thu, 04 Aug 2022 15:02:08 GMT

@MarieGallant

Sorry for your loss.

Do you have a working phone ? If so, the text should work as it will send to the phone.

If that really does not work, please open ticket with PM support, they can sort it out for you:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Resetting my PIN

MarieGallant — Thu, 04 Aug 2022 15:05:38 GMT

When I try to get my text messages off my phone I am being asked to enter a PIN. I will send a private message,

Re: Resetting my PIN

Yummy — Thu, 04 Aug 2022 15:07:26 GMT

Sorry to hear that 😞

PIN can be reset by agent only. They cannot see it but can update it.

You will have to contact agent, explain situation and they will help you out with closing your late husband account and updating your PIN.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.