topic Re: email address in Get Support

email address

RMJ — Thu, 04 Aug 2022 13:20:10 GMT

I have forgotten the email address i used to sign into public mobile. How can i change my email address?

Re: email address

darlicious — Thu, 04 Aug 2022 13:32:42 GMT

@RMJ

You have to contact customer support as only they can change your email for you.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: email address

Dunkman — Thu, 04 Aug 2022 13:33:47 GMT

@RMJ

You could check your various email accounts for the Public mobile welcome email. Usually, when you first activate your account, PM will send a welcome email. Then you can reset your password.

Otherwise, you will need to contact customer service agent to change the email.

Submit a ticket for CSA help.

https://www.publicmobile.ca/en/on/chatbot.

Type: I can't login.

Follow the prompts to submit ticket.

CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours. Check your private message inbox (envelope in upper right corner of website).

Re: email address

esjliv — Sat, 06 Aug 2022 23:34:54 GMT

@RMJ you have been a community member for quite some time now. Are you currently in Active or Suspended status?

If in nonpay/suspended for over 90 days, your account, phone number and access to My Account/Self Serve is closed/gone.

Otherwise, as others are saying, only CSA can help you change your email.

You can submit a ticket here with this link for this exact reason: Create or forgot My Account email or password link