Update Credit card info

Keep-Learning1 — Thu, 04 Aug 2022 12:07:18 GMT

I updated my credit, card now my Autopay does not recognize my new card. How do I fix this so my account is not on hold and phone will work?

Re: Update Credit card info

softech — Thu, 04 Aug 2022 12:12:06 GMT

@Keep-Learning1 First , are you able to add your new card on Self Serve My Account to replace the old one?

If you can, then try using Incognito mode , or another browser like Edge/Chrome/Firefox , to login to My Account and make a manual payment. Click the button Reactivate my plan. It will bring you to payment page. First try to pay by Amount Due. If it works, good. In case the payment fails, try once more time but time time, use the option "custom amount" option and manually enter the plan amount.

Once payment is made, logoff from My Account and restart your phone once

topic Re: Update Credit card info in Get Support

Update Credit card info

Re: Update Credit card info