topic Re: Outgoing texts not being received in Get Support

Outgoing texts not being received

BarnacleSue — Thu, 04 Aug 2022 06:35:40 GMT

Hi there! It seems that my outgoing texts are not being received. I am not getting bounce back messages. Any thoughts?

Re: Outgoing texts not being received

Timer — Thu, 04 Aug 2022 06:40:31 GMT

@BarnacleSue

are you activated new line with new number or you did port old number in here.

Re: Outgoing texts not being received

computergeek541 — Thu, 04 Aug 2022 06:43:38 GMT

@Timer wrote:
@BarnacleSue
are you activated new line with new number or you did port old number in here.

That wouldn't make any difference as a failed or incomplete number port would only affect incoming text messages.

Re: Outgoing texts not being received

BarnacleSue — Thu, 04 Aug 2022 06:43:48 GMT

I transferred my old number

Re: Outgoing texts not being received

computergeek541 — Thu, 04 Aug 2022 06:45:18 GMT

@BarnacleSue wrote:
Hi there! It seems that my outgoing texts are not being received. I am not getting bounce back messages. Any thoughts?

Do you know if it's only certain people who aren't receiving your text messages or is it everyone? If it's only people at a certain carrier, to could be an issue with the intercarrier intermediary who handles the transmission of SMS from one carrier to another.

Re: Outgoing texts not being received

Timer — Thu, 04 Aug 2022 06:46:02 GMT

@BarnacleSue

when you transferred your old number,, do you get SMS from old company ask you about transfer approval and you reply yes.

Re: Outgoing texts not being received

computergeek541 — Thu, 04 Aug 2022 06:47:11 GMT

@Timer wrote:
@BarnacleSue
when you transferred your old number,, do you get SMS from old company ask you about transfer approval and you reply yes.

An incomplete number port would have no effect on other people not receiving the customer's outgoing text messages.

Re: Outgoing texts not being received

BarnacleSue — Thu, 04 Aug 2022 06:48:45 GMT

No I hadn't gotten an SMS

Re: Outgoing texts not being received

Timer — Thu, 04 Aug 2022 06:50:14 GMT

@BarnacleSue

just to confirm when you port in here.

and your old sim card is still active.

Re: Outgoing texts not being received

esjliv — Thu, 04 Aug 2022 10:40:29 GMT

@BarnacleSue - are you incoming and outgoing calls working? How about data?

Are you able to receive incoming SMS and MMS texts without any issue?

If outgoing texts are just the issue are these group messages? Ensure you have group messages enabled in the settings of your device.

Also, try:

clearing the cache from your text app.
make sure your SIM card is inserted properly. Remove and reinsert.

Both iMessage and Chat Features require a wifi connections or data to send/receive texts.

if iMessage and you are out of data for your current cycle be sure to have SMS and MMS enabled in the settings of your device.
if you are using android and you use Chat Features, then I suggest you turn that off, as it requires wifi or data to send/receive texts.

Disable your Chat Features:

Open Messages
Tap More options > Settings > Chat features
Turn Enable chat features off

On another (related or not note..), when did you port over your previous provider's number over to Public Mobile?

And was it a another cell provider, or a landline/voip number?

Re: Outgoing texts not being received

darlicious — Thu, 04 Aug 2022 11:14:01 GMT

@BarnacleSue

One of my long lost mollusk cousins I see.....texts sent but seemingly not recieved. Have your chat bubbles turned from light blue to dark blue? Then as mentioned you have accidently turned on RCS or chat features. I've done that a few times myself...if not try toggling airplane mode on/off maybe you have a poor connection to the network. Android device?

Re: Outgoing texts not being received

JamesH — Thu, 04 Aug 2022 12:30:19 GMT

Hi !
I had the same issue than you, to make sure my message were sent, I had to activate the LTE which is anoying. So I desactivated the RCS

Open the Messages app.
Select the three-dot menu.
Go to Settings.
Tap Chat features.
Set Enable chat features to off. ...
In the pop-up window, press Turn off.

Re: Outgoing texts not being received

BarnacleSue — Thu, 04 Aug 2022 17:20:07 GMT

they did not

Re: Outgoing texts not being received

Timer — Thu, 04 Aug 2022 18:53:46 GMT

@BarnacleSue

Can you provide more details for us to We can help you, and we all in here customer like you.

when you did port in and you check it out your old provider is still active and working.

Re: Outgoing texts not being received

softech — Fri, 05 Aug 2022 03:39:20 GMT

@BarnacleSue unless you confirmed that your are not receiving incoming calls and text, if it is just outgoing text, you can safely ignore the question, which came out multiple times, about porting.

as @computergeek541 explained "An incomplete number port would have no effect on other people not receiving the customer's outgoing text messages"

Re: Outgoing texts not being received

Timer — Fri, 05 Aug 2022 05:16:42 GMT

@BarnacleSue

if not a port issue, forget it, and sorry for the inconvenience,

your device is Android,

turn off device take out SIM card and inserted back and turn on,
Airplane Mode on/off
go to your text app clear cache/clear data,
updated version of Messages app,
if outgoing texts messages from specific contacts

Delete the contact and Verify that their phone number is correct,
add it again.
Check if you blocked them.

Check if you need to specify a country code (e.g) add +1 or 1 in front of area code

if sending MMS messages

Ensure that you have a data mobile connection is on,

check your software ios update date,

and rebooting device. i hope is helpful.

Re: Outgoing texts not being received

computergeek541 — Fri, 05 Aug 2022 06:23:10 GMT

@softech wrote:
@BarnacleSue unless you confirmed that your are not receiving incoming calls and text, if it is just outgoing text, you can safely ignore the question, which came out multiple times, about porting.

as @computergeek541 explained "An incomplete number port would have no effect on other people not receiving the customer's outgoing text messages"

There could be a porting issue, but at the time the questions were originally asked about number porting, there was no indication of porting trouble as outgoing text messaging not working properly is not a sympom.. Even if there is a a porting issue, solving that still won't fix an issue of outgoing text messages not being delivered to the other party. Outgoing text messages work before porting gets completed.