topic Re: issue with credit card charge in Get Support

issue with credit card charge

Caleb3 — Thu, 04 Aug 2022 00:12:29 GMT

hello, I was attempting to buy a sim card online through public mobile online service. After entering my credit card and shipping info I pressed enter. it said that there was an error in the zip code not matching between what I entered and what is registered on the credit card. so I tried twice more, ensuring it was correct with still the same issue. later I checked my card and I had been charged for the sim card... it never showed that it completed the transaction and never gave me a receipt or email or something telling me that I had bought it and that it was on its way. kind of confused as to what's going on here. can someone please help me? thanks.

Re: issue with credit card charge

esjliv — Thu, 04 Aug 2022 00:15:41 GMT

@Caleb3

Contact Public Mobile Representatives (CSA) to inquire about your purchase by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: issue with credit card charge

Timer — Thu, 04 Aug 2022 00:35:01 GMT

@Caleb3

if you put it correct address, and charged you then fine.

and if you want receipt contact to support team by private message CS_Agent with your order #.