topic Re: Renewal for plan in Get Support

Renewal for plan

Lee_1969 — Wed, 03 Aug 2022 20:31:11 GMT

I got a email about upcoming renewal. It mentioned pre authorized payments. I just get my phone card every month and that's it. What are they talking about?

Re: Renewal for plan

softech — Wed, 03 Aug 2022 20:32:58 GMT

@Lee_1969 this is just a template they are sending to everyone who have their renewal coming up soon. So, if you have Autopay (now renamed back to Pre-Authorized payments) setup, you can safely ignore the message

Re: Renewal for plan

JL9 — Wed, 03 Aug 2022 20:54:37 GMT

I'm assuming when you say you just have your phone card every month you are on autopay?

Re: Renewal for plan

hairbag1 — Wed, 03 Aug 2022 21:16:15 GMT

You can set up Pre-Authorized payments rather than using payment vouchers every time you renew your plan.

Re: Renewal for plan

Yummy — Wed, 03 Aug 2022 21:33:27 GMT

What is 'phone card'?

You can bill manually, with autopay or by voucher.

Note you received is standard one everybody receives few days before renewal date. If you are on autopay nothing to worry about...

Re: Renewal for plan

esjliv — Wed, 03 Aug 2022 21:49:20 GMT

Yeah, I was wondering what 'phone card' may mean too @Yummy . I thought maybe voucher, but maybe not..

Also, I am curious if OP meant a text, not an email...

@Lee_1969 As long as you either registered for autopay, OR, load funds to your account before your plan is due to renew via voucher or credit card, then you can safely ignore those Public Mobile reminder texts.

Re: Renewal for plan

cellphoneuser1 — Thu, 04 Aug 2022 09:28:23 GMT

@esjliv wrote:
Yeah, I was wondering what 'phone card' may mean too @Yummy . I thought maybe voucher, but maybe not..
Also, I am curious if OP meant a text, not an email...

@Lee_1969 As long as you either registered for autopay, OR, load funds to your account before your plan is due to renew via voucher or credit card, then you can safely ignore those Public Mobile reminder texts.

Carriers used to sell plastic cards for adding money to prepaid accounts. You had to scratch to reveal the code.