topic Re: ticket reference number 246854 495 in Get Support

ticket reference number deleted Luddite

chriskub — Sat, 13 Aug 2022 19:33:29 GMT

sims paid for but not delivered

Re: ticket reference number 246854 495

BKNS27 — Wed, 03 Aug 2022 19:03:57 GMT

It normally takes a total of 3 weeks for the SIM to arrive.

If you are in a rush, there are some still available on Amazon and others have indicated that some are available at Shell stations.

Re: ticket reference number 246854 495

chriskub — Wed, 03 Aug 2022 19:49:36 GMT

I am sure most people are happy to wait 3 weeks (?). That is different than what they stated when they sold me the sims.

Re: ticket reference number 246854 495

softech — Wed, 03 Aug 2022 19:54:38 GMT

@chriskub there are others able to get it within couple days.

But we do see some reported that they have to wait 3 weeks

definitely not good., We tried to bring this up many times but we still hear stories about 3 weeks wait time

I suggest you to open ticket with them for status and complain

please email them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: ticket reference number 246854 495

chriskub — Wed, 03 Aug 2022 19:59:38 GMT

You know, I went through all that ... including time going around in circles with "customer no service". I feel I wasted $ 22 on the sims and worse another 3 hours of my time so far. More time spent on this I will never get back .. I think I will just see it as a error and move on with another company. Thx for your help.