topic Re: Upcoming bill not working in Get Support

Upcoming bill not working

madimakesrain — Tue, 02 Aug 2022 20:47:40 GMT

So today is my upcoming bill to pay but it says I owe $0 when I know I have to pay $15. I know my plan hasn't been made for this month and I'm not sure what to do, hope that makes sense

Re: Upcoming bill not working

softech — Tue, 02 Aug 2022 20:50:49 GMT

@madimakesrain The cycle end date and amount due date is messed up on the new My account. Maybe it already renewed by Autopay earlier today (2am)

check Payment History and see if there was any payment earlier today or yesterday

Re: Upcoming bill not working

madimakesrain — Tue, 02 Aug 2022 20:53:57 GMT

Ya I already did that all it says is that I added vouchers

Re: Upcoming bill not working

popping — Tue, 02 Aug 2022 21:05:54 GMT

@madimakesrain

1. Is your phone still working?

2. Is your renewal date is today 2 Aug 2022?

3. What is your account status? Login to self-serve account and report Active or Expired.

If the amount of your available fund is equal to or more than your plan cost, you need to click the reactivate your plan link to get your phone working ASAP.

Re: Upcoming bill not working

madimakesrain — Tue, 02 Aug 2022 21:02:59 GMT

Yes to all, I think I'll wait till tomorrow and see if it'll work then. Thank you

Re: Upcoming bill not working

MrSpock — Tue, 02 Aug 2022 21:09:07 GMT

@madimakesrain hi dial *611 see when your next payment date is check status of your account

Re: Upcoming bill not working

popping — Tue, 02 Aug 2022 21:12:07 GMT

@madimakesrain

You said yes to all 3 of my questions. I assume that your phone is still working and your account status is active. Ignore any message from PM. PM server may slow this morning.

Re: Upcoming bill not working

hTideGnow — Tue, 02 Aug 2022 21:23:21 GMT

Hi @madimakesrain you loaded the voucher? do you see it in Availablr Fund?

On My Account now, what is showing as current cycle date?

And what is the Amount due date there?

Re: Upcoming bill not working

madimakesrain — Wed, 03 Aug 2022 15:35:55 GMT

Thank you! It was just slow

Re: Upcoming bill not working

popping — Wed, 03 Aug 2022 19:24:33 GMT

@madimakesrain

Thank you for your update.

Hoping you have better and better days...

Ask us on the community forum if you have any question.

This is a members help members support system.

When we find out your issue requires access to your account, we will ask you to to create a support ticket to get CS Agent help. CSAs are PM employees.

The first part members helping members is very quick. Stay on this forum for answer or supply more information. This is faster than call center. The second step may take up to a couple hours to get CSA help. It is better than being put on hold for couple of hours.